Host

Opening a new business takes a lot of time and can be an extraordinary amount of effort. You have to have unyielding standards and the inner strength to hold them at all times. Another aspect of opening a business is you must be truly “here to serve.” In this industry the places that succeed in comparison to those that fail, there is always the inner desire to deliver industry leading hospitality. It must be in you, and it has to be at the forefront of your thinking and actions as we welcome all our guests into our new state-of-the-art entertainment center. Our success will hinge on all our ability to deliver on OUR level of hospitality. If you are looking for a great job where you are surrounded by amazingly hardworking co workers and management who always have fun and always hold our standards, then this is the job and environment for you.

As a Host at our family entertainment center, you will be the first point of contact for our guests,
providing a warm and welcoming experience. Your friendly demeanor, excellent communication
skills, and ability to handle guest inquiries will contribute to a positive and enjoyable
atmosphere for our visitors. This job description outlines the primary responsibilities and
qualifications required for the position.
Responsibilities:
1. Guest Reception and Greeting:
- Greet guests as they arrive at the center with a warm and friendly welcome.
- Create a positive first impression and set the tone for their visit.
2. Reservation and Seating:
- Manage reservations, waitlists, and seating arrangements efficiently.
- Escort guests to their designated areas or tables and provide menus.
3. Guest Inquiries:
- Answer guest inquiries about the center's attractions, services, and activities.
- Provide accurate information and assist with recommendations as needed.
4. Customer Service Excellence:
- Ensure that guests feel valued and attended to throughout their visit.
- Address any concerns or issues in a courteous and efficient manner.
5. Queue Management:
- Maintain organized queues for various attractions and activities.
- Manage guest flow to ensure efficient and enjoyable experiences.
6. Upselling and Promotions:
- Promote special offers, events, and packages to enhance the guest experience.
- Encourage additional purchases and upgrades as appropriate.
7. Crowd Control:

- Monitor guest traffic and crowd density to ensure a comfortable and safe environment.
- Implement crowd control measures during peak times.
8. Resolving Guest Concerns:
- Handle guest complaints or issues in a professional and timely manner.
- Collaborate with other staff members to resolve challenges.
9. Cash Handling and Point of Sale (POS):
- Process transactions accurately using the POS system.
- Handle cash and electronic payments while maintaining accuracy and accountability.
10. Event Assistance:
- Assist in event coordination, setup, and support during special events and parties.
Qualifications:
- Previous experience as a host, hostess, or in a customer-facing role, preferably in a restaurant,
hospitality, or entertainment setting.
- Excellent interpersonal and communication skills to interact effectively with guests of all ages.
- Friendly and outgoing personality with a customer-focused approach.
- Ability to manage guest inquiries and requests with professionalism and efficiency.
- Strong organizational skills to manage reservations, waitlists, and seating arrangements.
- Proficiency in using point-of-sale (POS) systems for transaction processing.
- Problem-solving skills to handle unexpected situations and guest concerns.
- Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by
the operational needs of the family entertainment center.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Night shift

Work Location: In person

Salary : $15