Server

Opening a new business takes a lot of time and can be an extraordinary amount of effort. You have to have unyielding standards and the inner strength to hold them at all times. Another aspect of opening a business is you must be truly “here to serve.” In this industry the places that succeed in comparison to those that fail, there is always the inner desire to deliver industry leading hospitality. It must be in you, and it has to be at the forefront of your thinking and actions as we welcome all our guests into our new state-of-the-art entertainment center. Our success will hinge on all our ability to deliver on OUR level of hospitality. If you are looking for a great job where you are surrounded by amazingly hardworking co workers and management who always have fun and always hold our standards, then this is the job and environment for you.

As a Server at our family entertainment center, you will play a crucial role in creating enjoyable
and memorable experiences for our guests. You will provide exceptional service, assist with food
and beverage orders, and contribute to the overall positive atmosphere of the center. This job
description outlines the primary responsibilities and qualifications required for the position.
Responsibilities:
1. Guest Service Excellence:
- Greet guests warmly and provide a friendly and welcoming atmosphere.
- Assist guests with menu recommendations, orders, and special requests, acting as their
advocate for the duration of their time at the center.
2. Order Taking and Delivery:
- Take accurate food and beverage orders from guests and communicate them to the kitchen
and bar staff efficiently, paying special attention to allergen concerns and special requests.
- Serve orders promptly and accurately, ensuring dishes are presented according to
established standards.
3. Menu Knowledge:
- Thoroughly understand the menu, including food and beverage selections and any limited-
time offerings we may feature.
- Offer suggestions and answer questions regarding menu items and ingredients, including
allergen-sensitive concerns.
4. Upselling and Cross-Selling:
- Utilize upselling techniques and table reading skills to offer additional items that
complement guests' orders.
- Promote special offers, promotions, and add-ons from the menu; as well as center
attractions outside the restaurant to enhance the dining experience.
5. Payment Processing:
- Process payments accurately, including cash, credit cards, and electronic payment methods.
- Handle cash and change transactions responsibly and efficiently, always exhibiting integrity.

6. Cleanliness and Hygiene:
- Maintain a clean and organized work area, including tables, serving stations, and dining areas
by utilizing service steps fully and efficiently.
- When handling food and beverages, adhere to food safety and hygiene standards while
paying special attention to any allergen issues presented by guests.
7. Customer Interaction:
- Engage with guests professionally and courteously, addressing any inquiries or concerns.
- Ensure a positive and enjoyable experience for all guests while joyfully displaying your own
unique personality.
8. Team Collaboration:
- Work collaboratively with kitchen staff, bartenders, and other team members across the
center to ensure smooth service and an enjoyable atmosphere for all guests.
- Communicate intentionally and effectively to ensure timely and accurate order delivery.
9. Event/Recreation Area Support:
- Assist with event setup, serving, and cleanup during special events and parties.
- When assigned, serve in recreation areas carefully and efficiently while maintaining
cleanliness in those respective areas.
Qualifications:
- Previous experience as a bartender, server, or food runner in a restaurant, hospitality, or
entertainment setting is preferred.
- Excellent customer service skills, with a positive and friendly demeanor.
- Superb communication skills to interact with guests and collaborate with team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic math skills for accurate order processing and payment handling.
- Knowledge of food and beverage offerings and willingness to learn about the menu.
- Schedule flexibility to work irregular hours, including evenings, weekends, and holidays, as
required by the operational needs of the family entertainment center.
- Willingness to work in various settings of the center, including but not limited to the
restaurant/lounge, bowling lanes, bar, axe-throwing, and VIP/party/banquet rooms.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Reno, NV 89512 (Required)

Ability to Relocate:

• Reno, NV 89512: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $15