IT Retail and Deposits Delivery Analyst
- Job Tracking ID : 512272-891824
- Job Location :
- Job Level : Mid Career
- Level of Education : BA / BS
- Job Type : Full-Time / Regular
- Date Updated : 01 / 16 / 2025
- Years of Experience : 7 - 10 Years
- Starting Date : Invalid Date
- Salary : $0
Job Description
Needham Bank is seeking a dedicated and dynamic IT Business Systems Specialist - Retail and Deposits Delivery to join our team. The role will serve as the key technology SME driving delivery within Deposit product and Retail business lines, while ensuring overall stability of the underlying systems.
ESSENTIAL DUTIES & RESPONSIBILITIES
Serve as technical liaison for all deposit product, retail branch, and specialized banking technology stakeholders and vendors.Manages the configuration, testing, implementation, and ongoing support of core banking enhancements, including introduction of new products and 3rd party integrations.Coordinates system upgrades with all stakeholders (Business line, IT Ops, IT Engineering, QA, IT change management, Vendors) adhering to ITIL change practices and generates formal artifacts to mitigate risk (deployment and backout plans, risk assessment, test strategy, stakeholder communications and sign offs)Participates in Business Continuity Planning (BCP) Development and Testing impacting the retail and specialized banking channelsWorks with PMO on bank projects to identify technology requirements, document and execute project tasks.Evaluates technical feasibility of solutions and design of new systems.Utilize business / functional requirements to develop test scripts and test system changes / functionalities in conjunction with the QA Analysts, as needed.Identifies process improvements and automation opportunities to increase efficiency.Documents system process and procedures and ensures adherence to specifications.Documents systems architecture, data flow and system integrations.Works with IT Helpdesk and Engineering team to triage, troubleshoot and resolve user support requests and systems related issues as it pertains to the Retail and Deposits applications.Develops procedures and add to ITSM knowledge base to assist IT Helpdesk and increase self-service in resolving common errorsCommunicates process changes, enhancements, and modifications to stakeholders as appropriate.Assist with vendor evaluation relative to deposit and branch operations software applications and hardware.Works with business line, IT Operations, and IT Security to establish product development and vendor strategy.Support developments of bank products ensuring project deliverables are met on time.Ability to articulate business proposals in a logical, well documented fashionTracks product enhancements / system issuesAssist with maintaining the system development workbook and following up with business lines and vendors to ensure that bugs / issues and enhancements are being addressedMeets regularly with vendors to drive product enhancementsMonitor vendor roadmap and system enhancements, creating proposals to implement new features which reduce cost and / or increase efficiencyExperience and Skills
JOB REQUIREMENTS
Extensive knowledge of line of business processes and applicationsExcellent analytical and troubleshooting skills.Extremely self-driven with a passion for problem solving.Excellent documentation skills.Contributes to team effort through collaboration and active engagement.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Strong understanding of information security conceptsExtensive knowledge of the Bank's software applications, technological infrastructure, networking and network design, and all data processing systemsStrong interpersonal skillsAbility to work flexible schedulesStrong organizational skills, ability to manage multiple concurrent tasksExperience with MS-Office products, specifically; Visio, Excel, Word, Teams, SharePoint.Ability to adhere to Needham Bank's Core Values ( Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing )EDUCATION & EXPERIENCE
Bachelor's degree in computer science or related field7 Years of experience in banking. Specific core banking experience related to Deposit products & services (checking, savings, CDs, overdrafts, Interest settlement, core banking APIs) and Retail branch technology (Teller, ATM platform) preferred.Experienced in ITIL, Project management, Quality Assurance and IT security concepts.WORKING CONDITIONS / PHYSICAL DEMANDS
Normal business office environmentMust be able to routinely perform work on computer for an average of 6-8 hours per day, when necessaryMust be able to work extended hours whenever required or requested by managementMust be capable of regular, reliable, and timely attendanceNeedham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity / Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
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