Service Dispatcher

The Position:   Neelands USA Limited Inc. is searching for a Service Dispatcher. Reporting to the Service Operations Manager, the Service Dispatcher will have various responsibilities including dispatching service calls to Service Technicians, updating customers, shipping & receiving, and data entry. This position will be located in Winter Haven, Florida.     Responsibilities:   Helping customers with their day-to-day requirements Answering customer calls for refrigeration or HVAC service Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager Resolving inquiries and communicating information to Service Technicians Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements Checking paperwork to assist in preparing for payroll and Service invoicing Effective use of GPS software including running reports Assisting internal departments with inquiries Assisting technicians with both service IDs and Purchase Orders Arranging for shipping of equipment and parcels as needed Completing Reports Ordering Parts and renting equipment Reporting duties related to service operations Clerical and other duties as required     Qualifications: Minimum of 1 year of experience as a Dispatcher in the Service or transportation industry Experience within the Refrigeration and HVAC Industry is considered an asset Working geographical knowledge, the State of Florida, and the State of Georgia  Knowledge of GPS software Basic accounting knowledge GED Education or greater Great Plains Accounting Software experience is an asset Bilingual (English/Spanish) considered an asset Reconciling work order to timecards Receiving packages and mail as needed Reporting duties related to service operations Clerical responsibilities as required Special projects and other duties as required   What you Bring to the Team: A friendly and professional approach to dealing with both customers and technicians Excellent communication and customer service abilities  A self-starter who is highly effective working independently and within a team Flexibility, along with the ability to operate well under pressure Ability to perform in a high pressure, time-sensitive environment   Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities A keen attention to detail Fully proficient with Microsoft Office Suite Ability to adapt to and learn software   Why join Neelands?    Paid Time Off – 3 Weeks PTO, Holidays, 4 Sick Days Health Benefits 401K employer matching program Paid weekly     Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.