Data Center (Infra) Technician

Job Title: Data Center (Infrastructure) Technician

Location: Santa Clara, CA

Responsibilities:

Quickly resolve tickets related to:

• equipment installation: Gigamon equipment, 3rd party, able to lift 35lbs without assistance
• topology builds using fiber, copper, DAC cabling and optics from 1G to 400G
• cabling: copper, LC, MPO, MPO breakout; SM & MM, attenuators
• troubleshooting servers, OS, switches, PDUs, networking
• OS installs on bare metal or VM (ESXi, vSphere, Ubuntu, RH)

Work on technical projects:

• DCIM solution (inception to production)
• DHCP / DNS self-help system
• Others as they are defined

Own the site

• Ticket queue ownership, help other team members with any ticket
• Knowledgeable to all equipments to provide loaners, recover loaners
• Know the power consumption, cooling system, space planning
• RCA (root cause analysis): server, networking issues

Skills:

• Can work by oneself & excel at ticket resolution / customer satisfaction
• Can think outside of the box, creatively solve issues, understand the outcome without full requirements
• Clearly communicate, ask questions for clarification
• Time management, time slicing to handle multiple requests at one time

Working knowledge of:

• Operating Systems: ESXi, Linux, Windows
• Networking Concepts: network loop, DHCP, DNS, IP V4 VS IPV6, NTP, NFS, access vs trunk ports
• Copper vs Fiber (LC/MPO)
• General Technical Skills: HD (SATA, SAS, Nvme, RAID), RAM, Processors, ESD
• Programming Concepts: loops, regular expression, API
• Production vs Sandbox; scope & drive project requirements
• Infrastructure: 3PH power, cold water chillers, mini-split AC units