What are the responsibilities and job description for the Scoop Shop Scooper position at Negranti Creamery?

Ice Cream Scooper

Job Description

Job title

Ice Cream Scooper

Reports to

General Manager / Regional Manager of Sales Operations

As an Ice Cream Scooper at Negranti Creamery, you will need to maintain the high company standards of a positive work environment. Ensure that all customer needs are met, complaints are resolved, and customer service is quick, efficient and friendly. Ensure that all products and merchandise are displayed effectively to help maximize sales and profitability. Maintain the high company standards of a positive work environment.

Our ideal candidate is someone who can present our frozen treats to each customer with a friendly attitude while educating the customers on Sheep’s milk and the nutritional benefits.

Essential Functions (by priority)

Customer Service (How we want the customer to feel)

Welcomed, enthusiastic, engaged, ie : “Hello, Welcome to Negranti! Let us know if we can answer any questions for you!”, “What brings you into Negranti today?”, “Can we interest you in some of the following products to be able to take home and enjoy?” (Pies, Waffle Chips, Pints, etc.)
Treat each guest as if they are a guest in your home. We only have 2-5 minutes with a customer typically and this small amount of time can change the trajectory of their day; always leaving them with a positive association with teh creamery.
Encourage the team to give a free topping or cone for a special occasion, to elevate the guest experience. ie : Honeymoon, Birthday, Engagement, Anniversary, etc.
Prepare ice cream scoops in shop while creating a friendly and energetic atmosphere for customers
Efficiently handle high volumes of cash and POS system
Communicate with team members on shop performance
Assist in creating a “Team Player” environment
Handle customer inquiries and complaints
Solid communication and interpersonal skills
Have a “Can-Do” attitude
Be able to adapt and change focus when needed
Ensure standards for quality, customer service and health and safety are met
Every guest is thanked as they leave the establishment. Thank them at handoff of cone / scoops, thank them at register when paying and encourage them to come back again. (Opportunity to speak of Square Loyalty program- special offerings to returning guests. Encourage them to sign up.)

Product Educator

Ask guest if they’ve been to Negranti’s before

If no, let them know that we offer Sheep’s Milk Ice Cream as well as a couple Cow’s Milk options.

Engage them with 1-2 facts about the ice cream and benefits to Sheep’s milk. Share facts about our company history- “Did you know that this is a woman owned and operated company?”, “This started with Alexis Negranti milking her sheep and mixing ice cream in her KItchenaid Mixer at home!”

Understand and educate the customers on sheep’s milk ice cream

Know the nutritional benefits and ingredients of the ice cream

Promote our “clean” ingredient list and nutritional facts

Educate the customer on the new rotating flavors

Cleanliness and Shop Management

Bright, clean, easily navigated

Modern yet timeless

Comfortable, Warm, Welcoming (The smell of fresh waffle cones being made wafting through the air)

Beautiful

Organize and maintain store appearance

Maintain a neat uniform, counter, and welcome areas

Restock bowls, cones, and toppings behind the counter

Restock napkins and spoons for customers

Wipe down surfaces in between customers

Assist with other tasks as needed

Reliability

Clean the store on a regular basis

Capable of lifting up to 40 pounds regularly

Adhere to company policies

Success factors / Skills and Qualifications

Must be at least 16 years old

Ability to stand for extended periods of time

Prior Cashier experience

Prior Customer service experience

Veterans encouraged to apply

All experience levels considered

Requirements

Desired

Customer service experience

Current food handler’s card is preferred

Prior POS system experience

Ability to maintain composure under high volume of customers

Comfortable handling money and counting back change.

Excellent communication (both verbal and written) and interpersonal skills.

Ability to work independently. A self-starter.

Ability to handle a wide variety of tasks at one time while serving customers.

Highly organized, energetic, team oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.

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