Patient Services Representative

Job Purpose:
Nehalem Bay Health Center and Pharmacy, located on the beautiful North Oregon Coast, seeks a Patient Services Representative (bilingual preferred, fluent in English and Spanish). This fully benefited position includes Medical, Dental and Vision coverage beginning on the first day of employment. Other benefits include student loan assistance, professional development stipend and career development pathways, subsidized fitness memberships and employee wellness programs, paid holidays, paid vacation and sick leave, 401k with company match, paid short-term disability, and paid life insurance. This position is eligible for an additional 5% pay upon passing a Spanish proficiency test. The front office staff serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts within the strictest limits of confidentiality.

Duties:

• Welcomes patients and visitors in person or on the telephone; answering or referring inquires.
• Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider or medical assistant of patient’s arrival; reviewing service delivery compared to schedule; reminding provider or medical assistant of service delays.
• Maintains the reception area and frequently sanitizes high touch areas.
• Keeps waiting patients informed of delays.
• Checks the clinic voice mail in the morning and periodically throughout the day.
• Provides reminder telephone calls to the patients who are scheduled for appointments the next day.
• Ensures that the providers’ schedules accurately reflect their availability.
• Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges.
• Reconciles the cash drawer daily using the daily reconciliation sheet.
• Makes appointments for patients as they are leaving the Clinic, as directed by the providers.
• Provides instructions to patients for diagnostic testing (e.g., fasting lab work).
• Protects patient rights by maintaining confidentiality of health and financial information (HIPAA).
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to a team effort by accomplishing related results as needed.
• Performs other related duties as assigned.

Skills/Attributes:

• Strong customer service skills.
• Strong attention to detail.
• Ability to multi-task.
• Basic computer skills.
• Organizational skills, including time management, scheduling, and flexibility, while maintaining professionalism and quality focus.
• Active listener who is interested in being part of a collaborative and patient-centered team.
• Ability to adapt to a fast-paced and rapidly changing work environment by prioritizing multiple tasks to perform efficiently and effectively.
• Recognize, respect, and work effectively with people from diverse social, cultural, and ethnic backgrounds who may have different healthcare preferences and needs.

Qualifications:

• High school or GED graduate.
• Speaks fluent Spanish, preferred.
• Previous experience in a medical office setting, preferred.
• Previous office receptionist experience, preferred.
• Ability to pass background check and pre-employment drug screen.

Physical Requirements:

• Ability to communicate both in person and by phone.
• Ability to lift up to twenty-five (25) pounds.
• Ability to sit for long periods of time.
• Manual dexterity when inputting computer information.
• Exposure to normal noise, temperature, and dust and fume levels.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
• Volunteer time off
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person