What are the responsibilities and job description for the Site Medical Director: Housing Health Outreach Team (1.0 FTE) position at Neighborcare Health?
Purpose
The Site Medical Director provides clinic site and program leadership to ensure that the care provided meets Neighborcare Health’s goals for quality, patient access and patient experience. They are responsible for provider hiring, orientation and training, performance management, and completion of annual individual learning conversations. In addition to clinical responsibilities, the Site Medical Director works with all members of the care team to provide quality patient care. This role will work in partnership and joint accountability with the program administrator and work collaboratively with the other lead team members to achieve Neighborcare Health’s goals and follow its mission and guiding principles.
The Housing Health Outreach Team (HHOT) program offers services where people live. Health care teams offer office hours and meet clients in their homes. Relationship-based, trauma informed care, harm reduction, motivational interviewing and anti-racist principles are key methods used in engaging with patients.
The HHOT team is led by nurses who work in partnership with primary medical care providers and behavioral health specialists to offer medical and behavioral health services to residents in permanent supportive housing. Permanent supportive housing is affordable housing with multiple services to help those with a history of chronic homelessness stay housed. We partner with Catholic Housing Services of Western Washington, DESC and Plymouth Housing who provide the HHOT building sites for permanent supportive housing.
As a part of HHOT, primary medical care providers see clients in their buildings or apartments in permanent supportive housing. These clients often do not or cannot leave their homes for primary medical care services. Nurses play a key role in identifying clients in need of housing-based primary medical care services.
In this position you will :
Duties
- Hire, train and orient providers on clinical operations and functions
- Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care
- Provide supervision to providers through direct interactions and / or chart review
- Work to ensure the program team follow best clinical practices
- Provide onboarding and ongoing mentoring for individual provider’s growth and development
- Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and / or the HR Team as needed
- Monitor and communicate patient access data to providers in partnership with clinic administrator
- Be a clinical champion for quality performance and quality improvement activities
- Share program and individual quality and patient experience data with providers and program team
- Participate in NeighborCare leadership meetings and leadership development activities
- Address issues identified by the team and collaborate with the program and site leads team as needed
- Collaborate with HHOT Program Manager and Administrative Assistant to assure support staff meeting and / or exceeding the expectations of patients, coworkers, the public, and community
- Develop and implement program strategic goals and key performance indicators in alignment with organizational strategic initiatives
- Be on call two weeks a year, providing phone-based clinical care
- Assist in credentialing of staff, trainees and volunteers
- Provide patient centered preventative care as well as, diagnoses and treatment of acute and chronic conditions,
- Identify the need for referrals and provide overall care coordination in a team-based setting
- Assure accurate and timely completion of all clinical records
- Complete necessary paperwork for patient care, such as prior authorizations and communications with outside specialists in a team-based approach
- Timely response to communications and test results
- Provide feedback to appropriate teams and / or individuals when necessary
- Be on call two weeks a year, providing phone-based clinical support
- Ability to work in a high pressure, time-sensitive, and complex health care environment.
- Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations
- Ability to work with patients that have substance or mental disorders
- Ability to treat opioid use with medication assisted treatments
- Ability to meet and comply with HIPAA / Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
- Experience working with interpreters in a medical setting
- Demonstrate the ability to conduct discussions of a sensitive nature with staff and patients
- Ability to build relationships while maintaining appropriate boundaries.
- Ability to communicate effectively in person, email, and on the phone
- Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork
- Attention to detail and ability to organize and manage time and tasks independently
- Ability to prioritize work assignments and adjust tasks as needed
- Fluency in languages other than English
- Insertion and removal of long-acting contraception
- Experience with motivational interviewing skills
- Experience with relationship-based, trauma informed care and harm reduction principles
- Experience working with people who are houseless
- Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act
- Graduation from an accredited School of Medicine or Osteopathy
- Completion of a Family Medicine or Internal Medicine residency
- Licensed as a Physician (MD / DO), with the State of Washington
- Current board certification (Family Medicine or Internal Medicine) as appropriate to credentials
- Current BLS Certification
- DEA License
Administrative Duties Leadership
Direct Clinical Work
Indirect Clinical Work
Required qualifications for this position include :
Preferred qualifications for this position include :
Licenses / Certifications / Registrations Required :
Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
Compensation
The wage range for the MD / DO position is a minimum $174,595.20 / salary up to $265,345.60 / salary maximum.
The wage range for the ARNP position is a minimum $122,283.20 / salary up to $178,609.60 / salary maximum.
Compensation will be determined based on years of relevant experience.
Union : No
Full job description will be provided during the interview process.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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Salary : $122,283 - $265,346
