Medical Assistant, Clinical Administrator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Full time

Department:

South End Recovery Services

All Locations:

1601 Washington Street, 79 Paris Street

Position Summary:

Join our vibrant team with NeighborHealth’s Recovery Services programs in the South End and East Boston! This unique role blends backup medical assistance and administrative support with the exciting opportunity to lead support staff and coordinate special projects and activities for the Recovery Services programs and our patients. You'll be part of a mission-driven organization dedicated to promoting and sustaining healthy communities through a compassionate, harm reduction model. This role involves working directly with individuals on their journey through or towards recovery from substance use, celebrating their strengths and milestones, and providing caring support. It's perfect for someone who loves variety, thrives in a team environment, and is passionate about making a positive impact on the lives of others.

RESPONSIBILITIES:

• Balance compassionate tasks. You'll have dedicated time slots to shine as a leader, seamlessly balancing roles as a medical assistant and administrative support, all while coordinating impactful projects that directly benefit our patients and enhance their care experience.
• Collaborate with other medical assistants at our Recovery Services sites to ensure smooth daily operations, including schedule management and daily prep.
• Will provide backup MA coverage during call outs/vacations and general oversite for MA’s at both Recovery Services clinics.
• Help us break down barriers to treatment and make healthcare more accessible for everyone!
• Prepare and organize materials for our weekly team rounds/case review – your chance to shine!
• Assist with coordinating and scheduling our meetings and trainings, ensuring these key events run smoothly and contribute to our team's success.
• Manage patients' monthly injectable medication care, including scheduling, prior authorizations, and coordination with pharmacies/insurance companies.
• Interface with specialty pharmacies regarding medication delivery, storage, and refills.
• Provide problem-solving support for patients and external partners, including insurance companies and pharmacies.
• Opportunity to get involved in grant applications, activities, and tracking/reporting grant progress and quarterly data.
• Oversee the ordering of supplies and patient education materials.
• Maintain and organize records, including patient logs, tracking logs, data review, and report creation.
• Implement program/health center policies, BSAS guidelines, and other patient materials.
• Collaborate with quality improvement teams to meet quality indicators.
• Assist in policy and regulation compliance and workflow development.
• Many learning and training opportunities available when you are part of our passionate team. Learn about harm reduction and various treatment options with us!
• Maintain a professional, courteous, and positive manner with all contacts.
• Greet patients with respect and courtesy, both in person and on the phone.
• Work collaboratively with co-workers to achieve common goals, share knowledge and expertise, and offer assistance as needed.
  
  

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. This is not a comprehensive listing of all responsibilities and duties which may be assigned by the Supervisor.

EDUCATION:

• High School Diploma or G.E.D.
• Graduation from a Certified Medical Assistant Program
• BCLS certification (per department policy).
• Bilingual skills preferred.
  
  

EXPERIENCE: Two years as a Medical Assistant, with six months at East Boston Neighborhood Health Center.

SKILLS/ABILITIES: Meets medical assistant skill level with addition of demonstrated leadership ability.

Travel: This role will require some backup coverage and support to both locations of the Recovery Services Program in the South End and East Boston.