Case Manager - Asylum Shelter

Title: Case Manager - Asylum Shelter 

Location: TBD 

Salary Range: $45,000 - $45,000 

FLSA Classification: Full-time, Non-exempt 

Role Summary: We are looking for a compassionate and dedicated Asylum Shelter Case Manager to join our team, providing essential support to individuals seeking asylum. In this role, you will offer comprehensive, person-centered, and strengths-based services to a caseload of approximately 20-25 asylum-seeking clients. Your primary objective is to empower these individuals, helping them navigate the complexities of the asylum process while fostering a sense of belonging within the community. Collaboration with colleagues is crucial to meet the unique needs of your caseload and achieve NAICA's core purpose, values, and vision. Asylum shelters are exempt from DHS housing placement performance measures. 

Primary Job Responsibilities/Duties: 

The Asylum Seeker Case Manager's role encompasses, but is not limited to: 

• Conducting initial intake assessments with a focus on addressing critical needs specific to asylum seekers.
• Utilizing assessment tools, such as CARES, tailored to identify support service requirements unique to the asylum-seeking population, and making immediate referrals.
• Providing orientation to clients about the shelter program, the asylum process, and the potential consequences.
• Developing Individualized Living Plans (ILPs) in close collaboration with other Social Service providers, ensuring tailored support services that align with the asylum journey.
• Assisting clients in understanding and accessing the asylum process and related resources.
• Completing psycho-social assessments within the first 30 days of intake, with sensitivity to the asylum-seeking experience.
• Monitoring and tracking client progress, addressing the specific challenges faced by asylum seekers.
• Empowering clients to actively participate in their own asylum planning and goal setting.
• Conducting regular meetings with clients (weekly/bi-weekly or as needed) to address their unique circumstances and emotional needs.
• Collaborating with legal and advocacy organizations to ensure clients receive necessary support during their asylum proceedings.
• Referring clients to relevant organizations specializing in asylum-related legal assistance.
• Connecting clients with culturally sensitive resources to aid in their adjustment and integration into the community.
• Maintaining thorough client files, documenting conversations, warnings, and progress reports while preserving the utmost confidentiality.
• Reporting critical incidents immediately to the Site Director/Director of Social Services.
• Establishing strong partnerships with asylum-focused community organizations to facilitate referrals and support services.
• Escorting clients to asylum-related appointments and hearings, providing emotional support throughout the process.
• Facilitating suitable housing placements and connecting clients with culturally competent housing resources.
• Ensuring that case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties.  

Physical Requirements: 

1. Prolonged periods of sitting at a desk and working on a computer.
2. Ability to sit for extended periods and perform repetitive tasks.
3. Must be able to lift and carry up to 5 pounds.
4. Must be able to travel to multiple NYC sites as needed.
5. Must be able to access and navigate each department at the organization’s facilities.
6. Ability to climb stairs.  

Work Environment / Schedule Requirements: 

1. Office setting with regular exposure to computer screens and moderate noise levels.
2. May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.

Qualifications:  

• Bachelor’s degree in social work, psychology, sociology, or a related field.
• Associate degree in human services or a related field with a minimum of 2 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 4 years of direct social service experience.
• Exceptional interpersonal skills, with the ability to balance compassion and firmness while respecting the unique experiences of asylum seekers.
• Proficiency in navigating asylum-specific community resources and understanding the complexities of the asylum process.
• Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening.
• Capacity to remain composed in crisis situations.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven capability to manage multiple tasks efficiently under pressure.
• Outstanding organizational skills, attention to detail, and efficiency.
• Possessing maturity, integrity, and sound judgment.
• Bilingual (Spanish, French, Creole, or other languages) preferred.  
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment. 

Equal Employment Opportunity:  

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”  

NAICA Offers a competitive benefits package that includes: 

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements 

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.   

At-Will Employment Disclaimer:  

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.