What are the responsibilities and job description for the Intake Specialist position at Neighborhood Association?
Summary:
The successful candidate will perform specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Intake specialists have to be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The specialist will be responsible to find solutions for a myriad of issues as necessary. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff is encouraged to be crossed trained and have an understanding of job functions within their designated units.
Responsibilities:
The Intake Specialist is responsible for, but not limited to:
Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up
Document all interactions with, or on behalf of, clients
Maintain familiarity with program resources available on- and off-site
Attend staff meetings and serve on committees as required
Attend professional meetings, educational conferences, and in-service trainings
Maintain current and accurate documentation, progress notes, and data tools both physically and electronically
Maintain Confidentiality
Maintain a professional appearance
Time management and prioritization
Interacting with other departmental staff
Perform general clerical duties
Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals
Provide coverage for other areas as directed/needed
Perform additional duties as assigned
Professional/ Personal Qualifications
High School Diploma/General Equivalent Diploma
Bilingual English/Spanish language fluency is preferred.
Strong oral and written communication, time management and organizational skills are necessary.
Commitment to the mission of the NAICA, Inc.
Proven ability to work collaboratively well with diverse groups
Proven ability to handle multiple tasks effectively under pressure
Strong organizational skills, detail-oriented, and efficient
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