What are the responsibilities and job description for the Operations Manager position at Neighborhood Association?
Summary:
The successful candidate will be responsible for managing the overall operations and for the effective and successful management of work allocation, productivity, and quality control and safety measures as established by NAICA. He/ She will carry out supervisory responsibilities for both Resident Workers and Security Guards in accordance with company’s policies and procedures.
Responsibilities:
The Operations Manager is responsible for, but not limited to:
Oversee a team of Resident Workers and Security Guards
Ensure employees follow NAICA’s policies and procedures, including but not limited to conflict resolution
Participate in the development of operations goals and objectives, procedures, making recommendations for changes to existing standards and procedures
Responsible for training new and existing employees; planning, assigning and directing work in collaboration with Operations/Security Director
Establishing and implementing team schedules and work tasks for the team
Establish and maintain supervisory monthly/quarterly progress notes and other related documents of the operations/security team
Coordinate team meetings and promote positive labor relations
Maintain ongoing communication with all department supervisors/directors concerning any issues
Work diplomatically to solve issues/concerns that exist within the department/ in the facility
Report to Operations/Security and Site Directors about all activities, needs/concerns and incidents within the facility
Work closely with Operations/Security Director and management team to set and/or implement procedures and systems and to follow through with implementation
Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
Communicate all operating/security procedures and/or issues at department meetings
Employees are not permitted to leave their assigned posts/workstations without authorization.
Professional/ Personal Qualifications
High School Diploma or equivalent required, some college degree preferred
Fire Safety Certification
Able to obtain and hold New York State Security Guard License
Occupational Safety and Health Administration (OSHA 30) Certification preferred
NY Valid Driver License if authorized to drive company vehicle
Fluent in English and Spanish is a plus
Proven ability to work collaboratively well with diverse groups
Proven ability to handle multiple tasks effectively under pressure
Strong organizational skills, detail-oriented, and efficient
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