Site Director

Title: Site Director

Location: TBD

Salary Range: FLSA Exempt – Full Time – 35 hours/week

Role Summary:

The Site Director for the Transitional Housing Program will lead and manage a program designed to support single women, men, and families with children who are transitioning out of homelessness in New York City. The Site Director will ensure that the program aligns with DHS guidelines, providing critical housing, case management, and support services to help clients achieve stability, self-sufficiency, and long-term housing solutions. The ideal candidate will have experience working in homeless services, knowledge of city policies, and a strong commitment to improving outcomes for vulnerable populations.

Primary Job Responsibilities/Duties:

The core responsibilities of a Site Director include, but are not limited to: 

Program Management:  

• Oversee and monitor program adherence to all DHS, OTDA, and any other regulatory agencies rules and regulations.  
• Ensure compliance with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules, and regulations. 
• Ensure residents receive quality services per NAICA’s mission and program requirements.  
• Develop and implement program policies and procedures that reflect the latest best practices in homeless services, trauma-informed care, and client centered approaches.  
• Participate in the timely reporting, investigating, and documenting for all priority incidents to senior leadership and all appropriate reporting agencies i.e. DHS, ACS, NYPD, etc., as required by all applicable regulations and laws. 
• Ensure that the program’s facility is code compliant with HPD, DOB, DHS, DOHMH, FDNY, and OTDA. 
• Collaborate with service linkage agreement providers to provide a full range of services for the residents of the program.  
• Must be on call 24 hours, 7 days a week to respond to all shelter emergencies.  

Staff Supervision & Development:  

• Recruit, hire, and train program staff.  
• Provide leadership for program staff and direct supervision for the Director of Social Services and Director of Operations and Security. 
• Conduct regular training and professional development opportunities for staff to stay current on city regulations, homelessness-related services, and trauma-informed practices.  
• Ensure staff are properly trained and certified per OTDA and DHS rules, including one-time and reoccurring trainings/certifications.  
• Lead weekly staff meetings and quarterly Community Advisory Board Meetings. 
• Foster a positive and collaborative work environment that emphasizes client advocacy, staff development, and team cohesion.  

Program Evaluation & Reporting:  

• Monitor program performance by collecting and analyzing data on housing outcomes, clients’ needs and service utilization, ensuring compliance with NAICA and DHS reporting standards.  
• Prepare detailed monthly, quarterly, and annual reports for NAICA senior leadership, DHS, and other stakeholders. 
• Conduct program audits and evaluations to ensure that the program remains in compliance with funders and regulators.  
• Respond timely to requests from funders, regulators, and senior leadership.  
• Implement strategies for continuous improvement based on data analysis, client feedback, and city policy change.

Physical Requirements:

• Ability to sit for extended periods and perform repetitive tasks.
• Must be able to lift and carry up to 20 pounds.
• Must be able to travel to multiple NYC sites as needed.

Work Environment / Schedule Requirements:

• May be required to work shifts that include evenings or night tours and/or Saturdays, Sundays, and holidays with holiday pay differential. 

Qualifications:

• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment. 
• Bachelor’s degree in human services in addition to 2 years of supervisory experience in human services or;  
• Associate’s degree in a related field in addition to 10 years of supervisory experience in human service or;
• Prior or current employment experience with NAICA, accompanied by a track record of above-average performance reviews.
• Professional and impeccable verbal and written communication skills. Proficiency in English required.  
• Professional and expert competence in MS Office Suite.   
• Experience with CARES, CuRent, CAPS, BCS and Salesforce.   
• Professional and strong leadership and effective management skills.  
• Ability to implement and monitor policy and procedure in accordance with NAICA, funders and regulators.  
• Strong analytical, organizational and problem-solving skills. 
• Proficiency in data analysis and program evaluation skills.   
• Strong conflict resolution skills.  

Equal Employment Opportunity: 

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. 

At-Will Employment Disclaimer: 

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.