Step Program Director

The Neighborhood Center of West Volusia is, “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Job Purpose:  

Reporting to the Chief Operating Officer, the Step Program Director manages a grant-funded affordable housing program dedicated to adult individuals with a history of substance abuse. This role involves direct supervision of program staff, oversight of all aspects of client services and case management (including intake, lease management, housing inspections, rent collection, and eviction processes), ensuring program compliance with grant guidelines and regulations, and contributing to the agency's overall leadership team. The role requires strong program and financial management skills, meticulous record-keeping, effective communication, and the ability to collaborate with internal and external stakeholders to support client success and program goals.

The program has obtained secure funding through March 2027; potential for extensions will be discussed in the fourth quarter of 2026.

Duties and Responsibilities:

A.  Program and Financial Management

1. Lead a grant-funded affordable housing program for adult individuals with a history of substance abuse, providing guidance and support to two full-time employees.
2. Supervise the program services and case management, including but not limited to:
   • Client application process, interviews, reference/police check conduct, and home visits with prospective tenants.
   • Completion and management of client lease contracts.
   • Orienting tenants to the program and provide appropriate information for use and care of agency-managed units.
   • Collection of rent, damage compensation, fees, and other tenant/governmental payments.
   • Implementing move-in, periodic inspections, move-out, and eviction proceeding, including arranging and scheduling client moves.
   • Managing program vehicle, client appointment schedules, and client transportation.
   • Establishing a system for assessing tenant readiness status, triage, identifying obstacles, developing individual action plans, assigning objectives, and facilitating clients, tenants, and families’ progress toward goals.
   • Maintain staff adherence to confidentiality and privacy guidelines.
3. Collaborate with the Chief Operating Officer and Finance team on grant-funding reports, and ensure all applicable grant guidelines and eligibility criteria are upheld.
4. Serve on the agency Leadership Team, which meets twice monthly to report on program success and to receive professional development training. 
5. In partnership with local agencies, healthcare organizations, and agency departments, develop a resource inventory for resident referral to auxiliary services. 

B.  Record-Keeping and Communication

1. Maintain physical and electronic client files to standards set by agency policies, regulatory, and funding stakeholder requirements, including documentation of:
   • Intake form, application, and supporting documentation
   • Case manager ongoing analysis, case notes, and individual service plans
   • Short- and long-term goal progress
   • Assistance in setting goals and surpassing obstacles
   • Coordination and follow-up
   • Financial payment records
   • Special circumstances and issues as they arise.
2. Regularly update client records in the Homeless Management Information System (HMIS) database.
3. Review Service Activity Logs (SALs), client files, financial and billing documents, and other relevant documents for accuracy prior to submission.
4. Promptly share required billing documents to the Finance Team by established deadlines.