Step Program Outreach Coordinator

The Neighborhood Center of West Volusia is, “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Job Purpose:  

The Step Program Outreach Coordinator will proactively recruit and engage unhoused adult individuals with a history of substance abuse for a grant-funded affordable housing program, acting as a key liaison with community partners and providing essential program support and resource referrals.

The ideal candidate for this role will be highly compassionate, resourceful, and possess strong interpersonal and communication skills to effectively engage with vulnerable individuals and diverse community partners; they must be organized and detail-oriented to manage program promotion, referrals, and record-keeping, while also demonstrating resilience, adaptability, and a commitment to maintaining professional boundaries in a demanding environment focused on serving individuals experiencing homelessness and substance abuse.

The program has obtained secure funding through March 2027; potential for extensions will be discussed in the fourth quarter of 2026.

Duties and Responsibilities:

1. Program Promotion and Recruitment 
   • Lead the recruitment of residents for a grant-funded affordable housing program for unhoused adult individuals with a history of substance abuse.
   • Collaborate with regional partners, including hospitals, community mental health services, not-for-profit, government, and justice system agencies, to receive individual referrals for prospective future program participants.
   • Respond to calls for assistance from first responders, business owners, community residents, and partner staff to meet with prospective participants and refer to resources, including emergency services when appropriate.
   • Develop and maintain a resource guide specific to substance abuse, addiction, recovery, and mental health resources to distribute to prospective participants.
   • Professionally represent the NHCWV at community events, fairs, presentations, speaking engagements, and other networking events to distribute program information.
   • Maintain a flexible schedule to meet with prospective participants and community partners outside of traditional business hours.
2. Program Support
   • Participate in required employee meetings and training, including, but not limited to weekly team check-ins with the Program Director and Program Coordinator; monthly agency wide All Staff meetings; annual Department of Children and Families modules; other ongoing training as assigned. 
   • Operate the house phone, providing information about the program intake process, monitoring messages, and diverting callers to the appropriate agency department as needed. 

   • Utilize a company vehicle for travel to partner agencies when needed, and to assist in transporting residents to medical appointments, job interviews, and recovery meetings.

   • Provide additional support as delegated by the Program Director. 

3. Record-Keeping and Communication
   • Participate in regular open communication with team-members, including the Program Director, Program Coordinator, and Chief Operating Officer, to ensure common understanding of available program capacity and qualified prospective residents.
   • Clearly document all client services and interactions, including referrals to other agencies, support groups, life skills classes, house meetings, etc., in the Homeless Management Information System (HMIS) database.
   • Collect the contact information, demographic information, and brief histories of prospective program participants, in order to document appropriateness for the program.
   • Communicate notable events in an employee shift log and escalate emergency alerts to the appropriate first responders and Program Director.
   • Uphold the agency’s confidentiality policies and abide by all local, state, and federal laws with regard to privacy protection and record-keeping.