What are the responsibilities and job description for the Dental Customer Service Specialist position at Neighborhood Dental?
Job Description
Job Description
Dental Customer Service Specialist~ Neighborhood Dental Clinic~ Gretna, NE
About Us :
At Neighborhood Dental, we believe in creating healthy and happy smiles that last a lifetime. We are a leading dental practice dedicated to delivering exceptional oral care and ensuring our patients' comfort. Our team of experienced professionals is committed to providing personalized treatment and educating patients about proper oral hygiene practices, all while saving them pain, time and money!
Full-time Position : Monday-Friday 8 : 00am-5 : 00pm
Pay Rate : $21.00-$27.00 / hourly, based on experience
We are seeking an outgoing, friendly, professional, and customer-oriented person with a great attitude to begin a dental career here. The right candidate must have exceptional customer service skills and be a team player who is self-motivated, hardworking, willing to learn, and can multitask. Prior Dental / Medical Experience is Vital!
Responsibilities will Include :
- Providing excellent customer service to patients & making them feel special at each interaction!
- Focusing on ensuring great customer service experience, especially the New Patient Experience
- Creating a positive and professional atmosphere for patients and team members
- Practicing and maintaining HIPAA compliance
- Answering incoming calls, following NBD training protocols
- Scheduling appointments
- Checking / responding to office voicemails, emails, and text messages (at least every 30 minutes)
- Checking and responding to appointment requests via patient communication platforms
- Checking patients in and out at reception desk area
- Collecting payment at the time of service and entering patient payments into the Practice Management Software
The ideal candidate will have experience working in a Dental Clinic setting, operating Dentrix software or knowledge of dental software. We are willing to train the right person for our team. We hire for personality and train for performance!
Employee Benefits :
Why Join Neighborhood Dental?
1. Reputable Practice : Neighborhood Dental is a well-established and trusted dental practice. Joining our team means becoming part of a highly respected organization that is known for its commitment to excellence.
2. Cutting-Edge Facility : Our state-of-the-art dental offices are equipped with the latest technology and tools, enabling our staff to provide the highest level of care. You'll have access to top-notch resources to support your work.
3. Collaborative Environment : At Neighborhood Dental, we value collaboration and teamwork. You will have the opportunity to work alongside an experienced and supportive dental team, fostering a positive and engaging work environment.
4. Continuing Education : We are dedicated to professional growth and encourage our staff to pursue continuous education and stay updated on the latest advancements. We support you in expanding your knowledge and skills.
5. Fulfilling Patient Relationships : Building meaningful connections with our patients is at the core of what we do. You will have the opportunity to make a positive impact on patients' lives by improving their oral health and providing education and support.
If you are a dedicated Customer Service Specialist looking for a rewarding opportunity with a highly regarded dental practice, Neighborhood Dental is the perfect place for you! Apply to join our team today and make a difference in the oral health of our community!
hc128538
Salary : $21 - $27
