What are the responsibilities and job description for the Dental Scheduling Coordinator position at Neighborhood Dental?
Job Description
Job Description
Scheduling Coordinator / Patient Experience Expert-Gretna, NE
Neighborhood Dental in Gretna, NE is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask!
Primary Responsibilities :
- Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic!
- Providing excellent customer service to all patients
- Bringing a positive and professional atmosphere for patients and team members
- Actively monitoring schedule to ensure providers meet daily goals
- Ensuring team is adhering to established protocols for patient follow-up
- Answering incoming calls to meet patient need
- Making outgoing calls, sending emails, and text messages regarding appointments
- Scheduling appointments for checkups and dental treatment
- Checking / responding to office voicemails, emails, and text messages
- Checking and responding to appointment requests via online scheduling platform and Social Media
- Updating and maintaining various reports for accurate data entry
- Practicing HIPAA and maintaining compliance
- Encouraging and training new team members, empowering them to succeed
- Working with other professionals in your department to continually improve and develop the role
- Attending regularly scheduled department meetings
- Confirming appointments
- Verifying pre-medications
- Checking patients in and out
- Collecting payment at the time of service and patient payment entering
- Updating patient records when checking in patients by ensuring phone, address, and insurance are current
- Scanning patients’ Identification, insurance card(s), and paperwork
- Assisting patients in scheduling with specialists, if needed
- Creating and submitting accurate dental claims
- Monitoring and maintaining patient common areas, ensuring they are clean and presentable
- Verifying patients’ dental insurance benefits and updating plan information
Ideal candidates will have the following experience :
1 year minimum Dental front office experience
Multi-line phone proficiency
Knowledge of Dental terminology
Dentrix software knowledge experience!
Applicant Qualification Considerations :
Job Type : Full-time
Pay Rate : $19.00 - $24.00 / hourly
Benefits :
Schedule :
Experience :
hc159281
Salary : $19 - $24
