What are the responsibilities and job description for the Pharmacy Service Associate position at Neighborhood Health?
PRIMARY FUNCTIONS: Primary role is to ensure smooth operation of medication pick up for 340B, PAP, and NSC medications to patients at the Casey Clinic Contract Pharmacy and to assist with other clerical and support tasks as needed.
Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.
DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are the essential functions of the job).
- Serve as the primary contact point for the pharmacy at pick up and assists patients in an efficient and friendly manner in a fast-paced environment.
- Assist pharmacy staff in the triaging of incoming prescriptions, the delivery of filled prescriptions to the patients, and all check out duties.
- Obtain requests for refill from customers in person or over the phone and gathers necessary information from them to facilitate medication preparation for pharmacy team.
- Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information.
- Undertake administrative tasks (e.g. record-keeping, prescription filing, document storage) as assigned.
- Keep the pharmacy pick up area clean and organized.
- Comply with all security measures, quality standards and all applicable pharmacy laws and regulations.
OTHER DUTIES:
- Ability to work independently from general instructions when assigned tasks and able to work efficiently with the rest of the team to help pharmacist and pharmacy technicians in day-to-day operations of the pharmacy.
- Ability to communicate clearly and concisely both orally and in writing.
- Recognize and maintain confidentiality of work materials.
- Interpret services and pharmacy regulations to patients and families so must be able to communicate clearly, effectively, and succinctly.
- Self-motivated and flexible to daily patient schedule and/or clinic needs.
- Deal with public and staff, both in person and over the telephone, in tactful and professional manner.
- Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.
- May be assigned to various project roles to advance the development of the department and support ad hoc needs.
- Able to work in team-based environment with oversight from pharmacist.
- Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.
QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:
- High School Diploma or GED
- Candidate should be fluent in Spanish.
- Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base.
- Candidate should have 1 to 2 years of customer service experience.
- Experience with information technology, electronic health records and medical records or candidate that is computer savvy or comfortable working with various software programs and operating a computer preferred.
- Prefer candidate who is familiar with culturally diverse populations and care of underserved populations.
- Knowledge of patient assistance programs and the pharmacy connection online software beneficial.
- Candidate familiar with common drug names and their functions would be ideal.
