What are the responsibilities and job description for the Quality Care Coordinator position at Neighborhood Health?
PRIMARY FUNCTIONS: Under the supervision of the Quality Manager, staff member will assist with closing clinical care gaps through patient outreach and developing relationships among local MCO (managed care organizations). Data and outreach will be reported out to the Neighborhood Health Quality Committee, and Neighborhood Health Leadership team.
Demonstrates commitment to Neighborhood Health’s mission of improving health and advancing health equity in Alexandria, Arlington, and Fairfax by providing access to high quality primary care regardless of ability to pay.
DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job).
- Partners with the care team to ensure patients receive the highest quality care needed based on preventative services and chronic illness management.
- Foster positive relationships with all Manager Care Organizations to ensure patients have a medical home and clinical care gaps are addressed
- Meet routinely with supervision team to report on project progress and trouble shoot issues
- Ability to exercise independent judgment when appropriate.
- Employee will regularly navigate medical systems and correspond with clinic staff regarding clinical care gaps
- Displays a high level of organization and time management skills to ensure patients have adequate follow-up and reported data is accurate.
- Employee will be asked to perform additional duties and take on other responsibilities by events and circumstances
QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:
- High school diploma required, college degree in related field preferred
- Experience in healthcare setting highly preferred
- Ability to use electronic medical record
- Proficient in Microsoft Office including Excel and Word
Good oral and written communication skills and strong interpersonal skills.
