What are the responsibilities and job description for the Patient Services Representative- Behavioral Health position at Neighborhood Healthcare?
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.
The Patient Services Representative-Behavioral Health works to support the mission and vision of Neighborhood Healthcare by supporting our Behavioral Health clinics with front office tasks. The PSR’s primarily roles are to directs incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.
Responsibilities
Direct Patient Care
- Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
- Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
- Conducts appointment reminder calls to all patients; including noted documents required for their visit
- Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
Provider and Team Support
- Generates daily lists of scheduled appointments for the clinic
- Shares accountability for overall patient health outcomes by working in coordination with care teams
- Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders
Clinical Administration
- Schedules appointments and enter all required data into electronic scheduler
- Tracks and records filled and cancelled appointments
- Prepares patient charts prior to their appointments
- Verifies patient insurance, appointments, and arrival time at registration
- Receives and records patient payments in computer and ledger for services received
- Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
- Completes ongoing/annual training for position compliance
Qualifications
Education/Experience
- High school diploma/GED required
- One year customer service experience required; in a healthcare setting preferred
- Experience working with electronic medical records and multi-phone lines preferred
- Bilingual (English/Spanish) highly preferred
Additional Qualifications (Knowledge, Skills and Abilities)
- Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Knowledgeable about and experience with customer service etiquette and protocols
- Ability to interact effectively with clinic personnel, patients, and diverse populations
- Ability to successfully manage multiple tasks simultaneously
- Excellent planning and organizational ability
- Ability to use computer programs, such as spreadsheets and databases
- Ability to work as part of a team as well as independently
- Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
- Ability to lift/carry 20 lbs/weight
- Ability to stand for long periods of time
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Pay Range: $22.00 - $28.75 per hour, depending on experience.
Salary : $22 - $29
