What are the responsibilities and job description for the Patient Services Representative position at Neighborhood Healthcare?

Job Description

About us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

RESPONSIBILITIES

Direct Patient Care

Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and / or mail
Conducts appointment reminder calls to all patients; including noted documents required for their visit
Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy

Provider and Team Support

Generates daily lists of scheduled appointments for the clinic

Shares accountability for overall patient health outcomes by working in coordination with care teams

Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders

Clinical Administration

Schedules appointments and enter all required data into electronic scheduler

Tracks and records filled and cancelled appointments

Prepares patient charts prior to their appointments

Verifies patient appointments and arrival time at registration

Receives and records patient payments in computer and ledger for services received

Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed

Completes ongoing / annual training for position compliance

EDUCATION / EXPERIENCE

High school diploma / GED required

One year customer service experience required; in a healthcare setting preferred

Experience working with electronic medical records and multi-phone lines preferred

Bilingual (English / Spanish), (English / Arabic), or (English / Mandarin) may be required by site

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form

Knowledgeable about and experience with customer service etiquette and protocols

Ability to interact effectively with clinic personnel, patients, and diverse populations

Ability to successfully manage multiple tasks simultaneously

Excellent planning and organizational ability

Ability to use computer programs, such as spreadsheets and databases

Ability to work as part of a team as well as independently

Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

Ability to lift / carry 20 lbs / weight

Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes : Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick / Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range : $22.00-$28.75 per hour, depending on experience.

Salary : $22 - $29

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