Case Manager II - bilingual in Farsi or Pashto

Employee Type: FT Non-Exempt

Job Category: Education and Community Services, Regular, 40 hours per week, 12 months per year

Having trouble completing your application? For support, call (206) 461-8430.

Closing date: Until filled

Agency Overview

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

When one of us succeeds, we all succeed!

Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here: https://nhwa.org/about-us/

Click here for more details about our benefits program: https://nhwa.org/careers/benefits/

Job Summary

The HUB Case Manager, who will report to the Community Health Supervisor, will provide face-to-face case management services to clients assigned through the Community HUB network. The HUB brings together community-based, behavioral health, and healthcare organizations to provide culturally responsive care coordination support for community members. The HUB Case Manager will provide direct service referrals and case management to clients with identified Health Related Social Needs and be responsible for community-based care coordination and outreach. In addition, the HUB Case Manager will be required to maintain client data, accurate documentation of client interactions, community outreach, client/program referrals and engagement with community members.

Responsibilities

• Maintain and support a caseload of clients with complex social service needs
• Conduct client-centered assessments in accordance with program requirements and utilizing the appropriate program tools based on the client’s eligibility and resources.
• Generate, update, and document a client-led care plan to address the client’s goals.
• Utilize evidence-based, clinical approaches and therapeutic techniques to promote program participation and develop strong therapeutic relationships with clients in an effort to empower the client to reach his/her/their goals.
• Research, identify, and coordinate resources and intervention services focused on promoting the client’s goals.
• Provide information and education to the client and their support system to help the client become more confident in managing his/her/their community living; empower the client to be an active participant in the care planning process.
• Follow up on referrals and services, providing advocacy for client needs; ensure that the client is connected to appropriate, effective services in a timely manner.
• Maintain timely, accurate, and complete records of all clients and client services in accordance with program requirements.
• Maintain strong partnerships with health and community service providers, government entities, and housing authorities.
• Actively engage in ongoing continuous quality improvement to meet program requirements and enhance program operations.
• Observe patterns in client needs and interests. Communicate these needs or service gaps to the team and participate in shared problem solving.
• Participate in outreach events as needed by the program. Assist in organizing and facilitating team and community events to address community needs.
• Represent the agency by participating in activities, networks and professional organizations related to program areas.
• Work with a cooperative, solution-focused spirit within the program, across NH departments, and with partner organizations.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor's Degree in social work or related field; or Bachelor Degree in unrelated field and four years of paid social services experience; Or Associates Degree in other major with six years of experience working in social work or human services may be considered with funder approval.
• Direct experience supporting the program population; knowledge of related issues and resources specific to these client groups.
• Ability to work with limited supervision and considerable self-direction.
• Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
• Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
• Good listening and oral/written communications skills.
• Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice.
• Must be proficient in key computer applications (Microsoft Suite).
• Must have reliable, independent transportation for frequent travel to client homes and between sites.
• This position is expected to work at a Neighborhood House office in White Center for 2-3 days each week.
• Bilingual ability in Farsi and/or Pashto

Required Credentials

• Must pass Neighborhood House background check requirements.
• Position requires Washington State bi-annual criminal background re-check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certificate within 30 days of hire.
• Current CPR Certificate within 30 days of hire.
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training within 30 days of hire.
• HIPAA training within 30 days of hire.
• Mental Health First Aide training within 60 days of hire.

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

For more information

Inquiries may be directed to People & Culture at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.

Job Type: Full-time

Pay: $28.38 - $31.53 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $28 - $32