What are the responsibilities and job description for the IT Manager position at Neighborhood Legal Services Inc?
Job Description
Job Description
Job Title : IT Manager
Classification : Exempt, part of Administration (non-union)
Reports to : Deputy Director of Operations
Job Summary : IT Manager will manage NLS’ information technology needs, its MSP and other consultants / vendors, as well as provide direct support to staff. Together with the Deputy Director of Operations, IT Manager will assess the organization’s needs and create a plan for the future of NLS’ IT department. IT Manager will identify ways to improve systems to deliver services to NLS’ clients, ensure IT compliance, and manage IT-related purchases, and subscriptions. This role requires extensive familiarity with IT processes and procedures, effective communication, system-wide enhancement, and user support.
Responsibilities
- Ensure daily functionality of IT systems across five offices (including but not limited to installation of desktops, portable computers, peripherals, phones, and software products for networked and standalone environments; installation and configuration of networks; purchase of equipment, and the like)
- Detect, diagnose, research solutions, and resolve computer software and hardware failures as well as networking issues with printers and other peripheral equipment
- Provide staff across five offices with information, guidance, and instruction on use of computer hardware and software; assist staff by troubleshooting computer problems as well as identify solutions / improvements
- Track and manage IT assets, including computers, printers, and peripheral devices
- Train new staff during onboarding process and provide ongoing trainings to current staff (including identifying areas of training for staff)
- Review diagnostics and assess the functionality and efficiency of systems and hardware
- Improve existing systems and identify software solutions to improve service delivery to NLS’ clients
- Work with NLS’ MSP and manage IT-related subscriptions, vendors and consultants
- Implement security measures, monitor security certificates and compliance of requirements
- Improve and implement IT-related policies and procedures based on best practices; assist with creation and implementation of the annual technology plan(s) and audit(s) as required by NLS’ funders
- Attend annual Legal Services Corporation Technology Conference
- Work on additional projects as assigned by the Deputy Director, and / or the Executive Director.
Knowledge, Skills and Abilities :
Qualifications
