Receptionist/Customer Care

Job description

The Receptionist is the first point of contact for our company and the frontline for homeowners, vendor, and client phone calls. This position provides clerical support across the organization and coordinates front-desk activities, including distributing correspondence and directing phone calls.

To be successful as a receptionist, you should have a pleasant personality and professional demeanor, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position

• We offer comprehensive benefits, generous paid time off including birthday and paid holidays, a flexible work schedule and a 401k retirement savings plan.
• Our team believes in working hard, having fun, and making a difference!

Responsibilities

• Answer and route all incoming phone calls.
• Assist walk-in clients and contact appropriate staff.
• Process incoming/outgoing mail, maintain postage meter and related supplies.
• Email and file organization in Outlook.
• Maintain access controls for restricted areas of communities.
• Update interoffice communication lists and distribute, as needed.
• Upload mailings into software system.
• Special projects, as needed.

Requirements:

• Minimum of one year’s experience as receptionist or administrative support in a professional office setting.
• High school diploma or GED.
• Notary certification preferred.
• MS Office proficiency.
• Adaptable and dependable with professional demeanor and solid attendance record.
• Strong customer service and phone skills.
• Self-starter and team player.
• Ability to learn quickly and use available resources to research solutions.
• Ability to work in a fast-paced environment, multi-task and pay attention to details.
• Excellent written and verbal communication skills.
• Strong organizational, problem solving and analytical skills.
• Ability to manage workflow amid shifting priorities.
• Willingness to learn company processes and procedures and use new software.
• Ability to work independently, but with accountability to achieve end results.

Why Should You Apply?

• Competitive industry pay.
• Opportunities for on-the-job training.
• Advancement opportunities.

Equal Opportunity Employer

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person

Job Type: Full-time

Schedule:

• 8-5:00 M-Th
• 8:30-3:00 Friday

Work Location: In person