Servicing Agent

Position Overview:

The Servicing Agent is responsible for all day-to-day transactions with servicing a mortgage and handling phone calls with great customer care.

Essential Job Functions:

• Set up loans on the system to ensure proper reporting to investor
• Paying Taxes, homeowners insurance, and flood insurances
• Paying, activate and canceling PMI, MIP, and RD monthly
• FHA and RD Monthly and quarterly reporting
• Posting mortgage payments and making the deposits daily
• Posting NSF payments and mailing out letters
• Handling incoming mail
• Escrow Analysis
• Preparing payoffs, ordering coupons, mailing out payment histories, helping members with online payments, taking phone payments, etc.
• Preparing Reports to send to the tax service company
• Processing Insurance Claims
• Preparing discharges and mailing out for recording
• Preform quality control on all new loan files
• Comply with Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Currency Affairs (BSA/AML/OFAC) Policy, as well as RESPA, TILA, HMDA, and all other mortgage-related regulations, and Fannie Mae guidelines, applicable to CUSOs.

Requirements:

• Mortgage servicing experience preferred
• High School Diploma/GED
• Writing and verbal communications
• Microsoft Excel and Microsoft Word
• Detailed, organization and multi-tasking skills

Other Skills/Abilities:

• Language skills
• Mathematical skills
• Reasoning abilities
• Computer skills