Behavioral Health Technician

Description

Neighborhood Outreach Access to Health (NOAH) is a non-profit Federally Qualified Health Center (FQHC) that provides comprehensive, integrated, and affordable high-quality healthcare services to underserved populations. We provide comprehensive care to over 40,000 neighbors including medical, dental, behavioral health, psychiatric, nutrition, pharmacy services, preventive health, eligibility assistance, and health education programs. NOAH embraces all people, and we respect everyone for who they are. We firmly believe that diversity is our strength and stand firmly committed to the principles of Justice, Equity, Diversity, and Inclusion.

Job Summary: 

The Behavioral Health Technician follows general screening and assessment standards and practice guidelines, is accountable for case management, and supports clinicians in accordance with policies and procedures.

Duties/Responsibilities: 

• Conducts intake and initial eligibility assessment of new patients.

• Conducts service plan updates and annual assessment updates for established patients.

• Completes behavioral health screening tools and level of care assessments when necessary.

• Supports and collaborates with assigned clinicians/providers on caseloads and identified needs.

• Supports rescheduling, outreach, and reengagement efforts as needed.

• Participates in staffing, treatment planning and case conferences.

• Engages clients that have challenges with treatment compliance and problem-solves barriers around appointment adherence.

• Connects patients with local community resources as necessary and accurately documents all interaction in accordance with NOAH policies and procedures.

• Provides education and linkage to community services in the event that a higher level of care is indicated.

• Notifies and consults with all Behavioral Health partners to ensure eligible patients receive treatment.

• Promotes self-advocacy by assisting the client to have their voices fully heard; their needs, goals and objectives established as the focal point of clinical services.

• Interfaces with family members or other involved parties for the purpose of maintaining or enhancing treatment plan goals.

• Adheres to all rules and regulations regarding patient confidentiality and patient rights as outlined in contracts, NOAH policy, and State and Federal regulations.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Consistently meets position productivity expectations.

• Performs other related duties as assigned.

Qualifications

Required Skills/Knowledge/Abilities:

• Knowledge of case management principles and practices.

• Ability to establish and maintain effective working relationships.

• Excellent verbal and written communication skills and ability to interact with individuals of various social, cultural, and educational backgrounds.

• Ability to understand and follow written and verbal instructions.

• Excellent organizational skills and attention to detail.

• Ability to exercise confidentiality, discretion, and good judgment.

• Proficient with Microsoft Office Suite or related software.

• Ability to speak English and Spanish preferred.

Education and Experience:

Required:

• Associate's degree in related field.

• 3 years of behavioral health related experience.

Preferred:

• Bachelor’s or Master’s degree in behavioral health or social work.

• 1 years of case management experience in outpatient behavioral health setting.

• Baccalaureate Social Worker (BSW).

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.