Community Health Worker

Description

Neighborhood Outreach Access to Health (NOAH) is a non-profit Federally Qualified Health Center (FQHC) that provides comprehensive, integrated, and affordable high-quality healthcare services to underserved populations. We provide comprehensive care to over 40,000 neighbors including medical, dental, behavioral health, psychiatric, nutrition, pharmacy services, preventive health, eligibility assistance, and health education programs. NOAH embraces all people, and we respect everyone for who they are. We firmly believe that diversity is our strength and stand firmly committed to the principles of Justice, Equity, Diversity, and Inclusion.

Job Summary:

The Community Health Worker (CHW) works with patient care teams and the community to improve access to quality care by serving as a trusted liaison between the community and the organization.

Duties/Responsibilities:

• Assists the Community Resource team, care coordinators, and navigators in the creation and implementation of individual care plans, with consideration to the social and cultural needs of the individual and family.

• Provides culturally appropriate health and wellness training and education.

• Reviews indicators of access and comprehensiveness of care with community resource team, care coordinators, and navigators to guide the work based on patient needs.

• Facilitates access to services and improves the quality and cultural competence.

• Builds individual and community capacity by increasing health knowledge through outreach, community education, informal counseling, social support, and advocacy.

• Advocates for individuals and communities.

• Acquires, submits, and facilitates paperwork for patients needing financial assistance with federal and community-based organizations.

• Coordinates efficient and effective delivery of services.

• Collects, enters, and maintains information in the Electronic Health Record System.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned.

Qualifications

Required Skills/Knowledge/Abilities: 

• Knowledge of community health resources.

• Understanding of general medical terminology and basic medical procedures.

• Excellent verbal and written communication skills and ability to interact with individuals of various social, cultural, and educational backgrounds. 

• Effective active listening skills and social perceptiveness.

• Ability to understand and follow written and verbal instructions.

• Excellent problem-solving and critical thinking skills.

• Detail-oriented and professional.

• Ability to exercise confidentiality, discretion, and good judgment. 

• Extremely proficient with Microsoft Office Suite.

• Ability to work independently and reliably.

• Ability to speak English and Spanish preferred.

Education and Experience:

• High school diploma or GED required.

• Associates degree in health-related field preferred.

• Community Health Worker training program completion preferred.

• Basic Life Support (BLS) certification required.

• 1 years of customer service, healthcare, public health, or relevant work-related experience required.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Must possess or be willing to obtain a current Community Health Worker certification within 1 month following hire.

• Valid and current driver’s license and acceptable driving record.

• Ability to travel to patients’ homes and other sites as needed.