Front Office Supervisor

Description

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Front Office Supervisor will supervise, schedule, and coordinate the work of front office employees within a Federally Qualified Healthcare Center at NOAH.

Supervisory Responsibilities:

• Supervises and schedules the front office staff for multiple provider service lines.

• Assists in recruiting and hiring.

• Conducts timely performance evaluations and provides regular performance feedback.

• Coordinates training programs for new staff and identifies training and coaching needs for current staff.

• Ensures staff adhere to and follow all policies, procedures, and regulations.

• Recommends employees for transfer, promotion, raises, discipline, and/or termination.

• Trains employees on policies and procedures for provider practice management.

Duties/Responsibilities:

• Implements protocols and processes to meet organizational goals, including, but not limited to, productivity, quality, and patient satisfaction.

• Ensures standardized implementation and practice of policies and procedures and informs staff of updates.

• Ensures day to day operations of front office responsibilities are completed accurately and appropriately. 

• Ensures operations meet regulatory guidelines, equipment is in working order and appropriate inventory of supplies is maintained. 

• Provides supervisory coverage for Back Office in the absence of their supervisor.

• Creates and maintains the work schedule for front office and provides coverage as needed.

• Responsible for continuity of practices ensuring standardization of collections, end of day process, developing and updating place of services reporting and reconciliation.

• Interfaces with patients on various issues to resolve concerns.

• Maintains accurate and efficient scheduling of provider appointments.

• Maintains and updates provider templates into patient electronic medical record (EMR) system to reflect accurate day to day information.

• Serves as liaison with the Patient Engagement Center.

• Orders office supplies and maintains required inventories according to department standards.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned.

Qualifications

Required Skills/Knowledge/Abilities: 

• Excellent communication skills.

• Excellent management skills.

• Excellent conflict management and negotiation skills.

• Ability to listen and identify/resolve issues.

• Thorough understanding of customer and management services and standards.

• Thorough understanding of medical front-office procedures, standards, and best practices.

• Basic understanding of business and management principles.

Education and Experience:

Required:

• High School Diploma or GED required.

• 2 years of clinical office experience required.

Preferred:

• Associate's degree or vocational schooling preferred.

• 2 years of supervisory experience preferred.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.

• Must demonstrate proficiency in Electronic Health Record post hire by attending required training and passing proficiency test.