Revenue Cycle Supervisor

Description

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

JOB SUMMARY
The Revenue Cycle Supervisor oversees aspects of the billing, coding, accounts receivable, denial and payment posting activities to ensure maximization of cash flow while improving patient, provider and other customer relations.

Supervisory Responsibilities:

• Participates in interviewing, selecting, hiring, and onboarding staff.

• Oversees the day-to-day operations and work assignments of staff.

• Provides training, advice, and direction for staff.

• Delivers regular performance feedback and constructive performance evaluations; follows established disciplinary and termination procedures as needed.

• Ensures staff adhere to and follow all organizational policies, safety standards, and healthcare regulations.

Duties/Responsibilities:

• Oversees coding and charge entry/review process, submission of electronic and paper claims, monthly patient statements, accounts receivables, payment posting, credits and denial management activities.

• Monitors employee productivity and quality of work.

• Tracks and audits Accounts Receivables on an aging rotation.

• Handles escalated patient issues; resolves complaints; corrects potential billing process issues.

• Reviews and analyzes clinic level reports to ensure all scheduled services have charges updated within department guidelines.

• Identifies and works with all departments to correct potential problems from all phases of the billing process including scheduling, authorization and registration.

• Provides feedback to clinics on revenue cycle concerns.

• Ensures knowledge of and compliance with organizational policies and protocols and regulatory requirements; educates staff on changes.

• Prepare and lead staff meetings; attends, participates, and/or assists in other meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned.

Qualifications

Required Skills/Knowledge/Abilities:

• Strong leadership skills

• Knowledge of medical terminology used in medical billing, current office practices and procedures, and basic math

• Ability to elicit and evaluate information, sometimes of a highly personal and sensitive nature, from a broad spectrum of individuals and agencies

• Ability to maintain confidentiality

• Ability to read, interpret, and apply regulations, policies, and procedures

• Ability to work with minimal supervision and with extensive detail, and to prepare written correspondence using correct grammar, punctuation, and spelling

• Ability to coordinate functions and work cooperatively with others

• Ability to use and access database computer applications

• Ability to organize work and set priorities to meet deadlines

• Knowledge of or ability to learn procedure and disease codes used in medical billing

• Knowledge of fiscal recordkeeping using an automated system and/or healthcare billing

• Knowledge of methods for qualifying for funding; collection laws, regulations, and techniques

• Ability to convince debtors of the necessity of assuming financial responsibility, and to explain the financial impact of various alternatives

Education and Experience:

• Associates degree or equivalent work experience required, Bachelor's degree in Healthcare or related field highly preferred

• 3 years of experience in multi-specialty outpatient physician billing required; 5 years of healthcare billing office management experience preferred

• 1 years of supervisory experience preferred

• 3 years of billing and/or coding experience in a FQHC environment highly preferred

• 1 years of EPIC EHR experience highly preferred