What are the responsibilities and job description for the Agency - Intake Representative position at Neighborhood Service Center?
GENERAL STATEMENT OF DUTIES: Works under the direction and supervision of the Executive Director. Responsible for providing a professional linkage between individuals and/or families and the services available in the community; thereby minimizing a crisis that could result in an eviction or utility disconnect.
DUTIES TO INCLUDE:
1) Acts as a liaison between individuals and/or families and rental property management, mortgage companies or banks for evictions, foreclosures, or 1st month’s rent.
2) Acts as a liaison between individuals and/or families and electric, gas or utility providers for utility disconnections.
3) Refer individuals and/or families facing emergency crisis to other services (i.e., Health Department, Social Services, Salvation Army, etc.).
4) Maintain accurate, in-depth, and up to date records of client and program support files.
5) Conduct customer interviews and explain program requirements
6) Scheduling appointments for individuals that needs services.
7) Assisting customers via in person, email, telephone, and mail.
8) Assist the Program Director in ensuring maximum utilization of communication resources.
9) Other duties as assigned by the Executive Director.
10) Operate agency’s multiple line telephone system, on a as needed basis.
REQUIRE KNOWLEDGE, SKILLS AND ABILITIES: High school diploma or GED or at least two (2) years of experience working in public or office setting. Experience operating various office equipment is required. Exercise sound judgement. Ability to handle multiple tasks in a pressured and changing environment. Must have experience operating multiple line telephone system. Must have good verbal communication skills. Must have reliable transportation. Must be willing to work flexible hours. Must be professional in appearance and attitude.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person