Lead Mobile Crisis Specialist

Position Title: Lead Mobile Crisis Specialist

FLSA Classification: Exempt

EEOC Classification: First/Mid-Level Manager

Location: Wayne County

Position Type: Full Time

Reports to: Program Manager of Outreach Services

Job Number:

Summary:

The Lead Mobile Crisis Specialist is responsible for the oversight of all COPE staff including Crisis Assessors, Admin Support Specialists and Peers assigned within the NSO COPE Program. Additionally, they will ensure that all compliance standards of funders and governing agents are consistently met and maintained in accordance with quality standards and contractual obligations. The job is performed during NSO business hours and requires flexibility. Driving is a requirement of the position.

Schedule:

Responsibilities:

• Provides individual and clinical supervision, evaluates staff performance, and makes recommendations for personnel actions to the COPE Manager, when needed.
• Directs day-to-day operations of the COPE Team, and is responsible for scheduling of team meetings, services, and staff time schedule
• Ensures documentation quality and compliance with the behavior health code and all funding sources
• Responsible for overall compliance metrics of the COPE Team and for motivating individual staff performance to meet program goals and objectives.
• Responsible along with the COPE Night Team Lead for being on call for clinical support 2am-8:30am M-F and 2am-5pm on Saturday and Sunday. Responsible for recommending changes to the COPE Manager that would improve service delivery, program metrics and funder relationships
• Responsible for ensuring the coordination between COPE Team members
• Works collaboratively with professional peers (hospitals, DWIHN and Hegira) to coordinate the delivery of services
• Responsible for reviewing and signing off on all PARs with inpatient dispositions during the day shift and see that staff are completing the PAR log
• Responsible for checking missing SALs in Power BI and reporting to the NSO finance team
• Responsible for the recruitment and training of new COPE staff and assessing for staffing needs
• Responsible for supervising staff ongoing training, ensuring appropriate accreditation for each team member
• Responsible for working collaboratively with Performance Improvement team on formal internal or external audits
• Responsible for covering for the Night Shift Team Lead-COPE when needed
• Responsible for approving all COPE staff timesheets and CTO
• Responsible for attending all COPE huddle meetings
• Additional Duties as assigned by Manager

Leadership Skills:

• Adept at inspiring, influencing, and enabling others to achieve goals
• Competent in crisis assessment with specific knowledge in best practices for completing PARs
• Knowledgeable in criteria for the array of dispositions, assessing for least restrictive environment
• Promotes a harmonious work environment
• Develops performance objectives for direct reports
• Supervises staff which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures
• Delegates by allocating decision making and other responsibilities appropriately and effectively
• Gives performance reviews on time and takes an active role in the development of subordinates

Professional Skills:

• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Works effectively with others to accomplish goals/resolve problems.
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.
• Maintains good operating environment by attending work on time as scheduled.
• Professionally represents NSO and promotes NSO mission and vision statements.
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.

Candidate Requirements:

• 3-5 years’ experience in behavioral health
• 5 years’ experience with clinical assessment and/or crisis intervention work in a behavioral health setting
• 3 years of supervisory experience (required)
• Familiarity with CMH (preferred)
• State of Michigan Licensed Master Social Worker (LMSW) (Required)
• Master’s degree in social work from an accredited College or University

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.