What are the responsibilities and job description for the Help Desk Tech position at Neighborly Inc?
Help Desk Agent
Are you looking for a place where you can bring your passion for software and customer service? You will be responsible for first level support for all franchise facing technology in use by any of Neighborly's franchise brands.
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Help Desk Agent on the Zorware team, a typical day for you will include :
- Support all internal and external customers with product training, knowledge and expertise.
- Respond to support requests via phone, email or chat.
- Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.
- Insure that issues are resolved in a timely manner in accordance with SLA.
- Assist with testing and / or documentation of new products or enhancements.
Bring your skills and be inspired to achieve success.
Customer Service
Strong computer literacy skills with an emphasis on software knowledge and use
Associates Degree preferred but not required.
Bring your goals and be enabled to reach them.
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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