Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.
What You'll Do
Business Ownership
- Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
- Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
- Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
- Provides input on strategic objectives for the store and sets priorities accordingly by department
- Reviews business with applicable Buyers for department and discusses action plans that will yield positive results
- Establishes plans and strategies in partnership with Client Development Lead(s)
- Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
- Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue
- Supports audit compliance to enforce department and stockroom controls, as applicable
People
Manages people, product and placement, and sales promotion within departmentRecruits, hires, trains, and develops sales team, as applicableOwns Associate performance management, career development, and coaching as neededRecognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issuesCommunicates expectations for Associate behavior and holds Associates accountableManages team's daily prioritization of tasksSets goals for team in alignment with department objectives and supports Associates in achieving themOversees scheduling of department Associates with sensitivity to promotional calendar and business needsCustomer Experience
Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standardsPartners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experienceMaintains a strong presence on the floor and is aware of what is happening throughout the dayProactively builds positive and productive relationships with vendors, customers, merchants, etc.Builds a cohesive customer service-driven team, overseeing customer service efforts and escalationsPartners with functional leads for execution of in-store selling eventsSeeks to help others by identifying and meeting the needs of the team, customers, partners, and the communitySales Experience Manager
In addition to the above requirements, manages Alterations teamService Ambassador team, and Customer Service team, as applicablePersonal Stylist Manager
In addition to the above requirements, manages Alterations teamand Personal Stylist team, as applicableStore leadership will place Alterations / Sales Support teams as needed in their specific storesWhat You Bring
4-6 years of relevant experience, luxury retail fashion experience preferred4-year degree preferredProven track record achieving business resultsHistory of building, leading, motivating, and coaching teams to achieve objectivesExcellent oral and written communication skillsStrong attention to detailWin together" mentalityBasic proficiency with MS Office Product Suite, advanced proficiency preferredCertain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 poundsAssociates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidaysPassion for People
Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvementResolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruptionStructures messages in a clear logical manner using the most appropriate communication mediumResponsible for the performance and career development of direct reportsActively recruits and hires quality talent to add to team, planning for and creating talent benchTrains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposureEvaluates and calibrates performance fairly and provides feedback with consistent follow-upAssures that rewards are tied to objectives and requirementsPromotes a positive environment of achievement, recognition, and celebrationServes as a role model by establishing and adhering to high ethical standardsLeads team in appropriately enforcing policies and procedures, ensuring understanding from all AssociatesSpeaks with truth and candor, modeling how to challenge the status quo appropriatelyEmpowers and coaches team to take ownership of internal and external customer problems and resolve them quicklyCreates a gracious and welcoming environment for internal and external customers as well as other partnersPassion for Business
Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunitiesEstablishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocksTracks progress against departmental strategies to execute properly and successfullyProactively shares information, best practices, and new ideas with team to improve business and performanceDemonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)Uses critical thinking skills to analyze problems and to recommend viable solutionsPersonally champions change initiatives, explaining benefits and challenges of change to team and others impactedPassion for Personal Growth
Continuously builds skills and knowledge through training, coaching, and career experiencesDemonstrates a working knowledge and appreciation of the NMG business and the fashion industryConveys energy and enthusiasm for NMG and personal workAdapts personal approach in response to diverse situations and peopleResponds to unexpected changes in work environment with creativity and resilienceEstablishes and upholds high personal standards for individual work and environmentMaintains a customer-centric mentality versus a solely store-centric oneThis job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including :
Medical, Dental, Vision BenefitsDisability BenefitsPaid Parental Leave, Paid Family Leave, and Adoption SupportPaid Time OffRetirement Savings Plan (401K) and Life InsuranceFinancial SolutionsNMG Associates Core Discount of 30%Personal and Professional Development OpportunitiesFor more information, please click "Our Benefits" section on our career site or reference the link here :
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S.,with 3,000 of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.Our NMG|Way culture, powered by our people, combinesindividual talents into a collective strength to makelife extraordinary.Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and / or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
