Senior Manager, Fulfillment Operations

Job Summary

We are seeking a Senior Manager, Operations for our East Coast Fulfillment Center. This individual will be a hands-on leader who builds and maintains relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams, and various departments in the company.

Key Responsibilities:

• Build strong teams while improving procedures, metrics, and processes.
• Lead and supervise a team of Operation Managers and Supervisors.
• Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.
• Develop and maintain a safe work environment.
• Responsible for achieving all operational goals.
• Drive strategic planning and forecasting.
• Leverage the Operations Managers and Supervisors by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
• Mentor, train, and develop Operation Managers for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Create a positive team dynamic that encourages all employees in the Fulfillment Center to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience.
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center.
• Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness.
• Leverage reports and analytics to make recommendations aligning with business strategy and goals.
• Monitor and manage inventory levels including aging inventory, non-retail merchandise, and consolidation/re-distro activities.
• Coach, hire, and retain a team of Managers and associates.

Requirements:

• 7 years of proven and successful experience in Supply Chain knowledge and Inventory Management.
• Deep knowledge of distribution, transportation, and supplier manufacturing principles.
• Well-versed in financial metrics.
• Ability to operate both strategically and tactically in a high-energy, fast-paced environment.
• Superior analytical skills, with the ability to dive in and quickly understand the root cause and identify scalable solutions.
• Excellent business judgment, strong written and oral communication skills, and a practical, common-sense approach to getting things done.
• High degree of organization and ability to manage multiple, competing priorities simultaneously.
• A strong sense of ownership over work and results.
• Communicates effectively with all levels of the organization.
• Excellent interpersonal and communication skills.
• Expert & high level of proficiency with Microsoft Office, Excel, PowerPoint, and Access.
• Experience with Lean Principles, Labor Management, and Manhattan WMS.

About Us:

As one of the largest multi-brand luxury retailers in the U.S., we're delivering exceptional products and intelligent services enabled by our investments in data and technology. We celebrate associates from different backgrounds, experiences, and communities and strive to create a culture where everyone Belongs and can show up as their full and authentic-self.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.