What are the responsibilities and job description for the Customer Service Rep position at Nekoosa Coated Products?
As a Customer Service Representative at Nekoosa, you'll be the frontline connection for customers, providing accurate information and resolving inquiries about products, services, and technical support with professionalism and care. This role focuses on delivering exceptional service, troubleshooting issues, and ensuring error-free order processing, all while exceeding performance standards and staying up-to-date on company offerings. If you thrive in a customer-focused environment, this is the perfect opportunity to make a meaningful impact.
What You'll Be Doing :
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information regarding products, services, orders, shipping, technical support and company policies.
- Troubleshoot and resolve customer issues, complaints, and concerns with a focus on customer satisfaction.
- Enter complex orders without error.
- Meet or exceed established performance and quality metrics.
- Stay updated on product knowledge and company policies to provide effective support.
What It Takes :
Other Things We Think You Should Know :
What We Offer You :
Benefits are the game changer! We value our employee's health and happiness by providing new hires benefit eligibility on the 1st of the month following date of hire. Our benefits may include :
A post-offer background check, and drug screen is required.
Who We Are :
Nekoosa is the premier manufacturer of specialty print media, with a 60-year legacy of innovation. We offer an extensive portfolio of pressure sensitive films, waterproof synthetic paper, specialty print media, overlaminates, application tapes, and carbonless papers used to produce general-purpose signage; window, wall, and floor graphics; waterproof menus; cut lettering and decals; and multipart forms. Headquartered in Kimberly, Wisconsin, Nekoosa has 6 locations across the U.S. and a partner, iC Group, in Aalter, Belgium. Our expertise spans coating, converting, and custom plastic extrusion capabilities.
We have built an energized culture focused on growth, employee development and market leadership. Our success is rooted in our people, and we are committed to promoting work / life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at Nekoosa, and leave your mark on the world. Learn More
Salary : $5,250
