What are the responsibilities and job description for the Quality Manager position at Nekoosa Coated Products?
Quality Manager
Looking for an Quality Engineer with 2 – 5 years work experience in manufacturing quality. Must have customer interaction skills, both verbal and written, for claims handling as well as a solid quality foundation to drive improvement through RCCA, CAPA, and 8D analysis. This is a great growth opportunity for the right candidate.
The Quality Engineer is responsible for urgently investigating and driving corrective action projects for site complaints and systemic issues. This individual develops and maintains highly effective relationships with all site and commercial team members and customers by communicating frequently and timely. Responsible for implementing product and process improvement initiatives. Drives quality culture throughout site.
Successful candidate will have strong quality foundation (quality methodology, tools, data analytics), experience working directly with customers, manufacturing exposure with continuous operations (web handling and/or coating operations preferred), supervisory skills as you will be responsible for quality technicians, and the ability to effectively communicate to all levels of the organization. Chemical Engineering degree preferred but will consider other engineering disciplines as well.
This position is based in South Plainfield, NJ but will also support our other location in Lakewood, NJ.
Organization Development:
- Achieves ‘meets or exceeds expectations’ performance management ratings for all MBO’s and Key Responsibilities.
- Interface effectively with other functions to maximize success and increase expertise across the entire organization.
Quality Excellence:
- Achieve site internal/external Quality site metric.
- Enhance quality processes and testing methods.
- Drive root cause/corrective action projects for systemic or trending issues to drive site quality improvement.
- Implement and facilitate corrective actions for internal and external customer complaints.
- Urgently respond to all customer technical and/or quality concerns.
- New inquiries < 24 hours
- Claim closure < 30 days
- Communicate and manage claim investigation, including providing response timelines expectations, with customers and internal team (BDMs, Operations Manager and customer service).
- Inform production department of all quality non-conformances, working as necessary to facilitate corrective actions.
- Authorize, disposition and track MRB material (targeting < 48-hour disposition).
- Partner with supply chain to facilitate cross-functional investigations regarding supplier complaint resolution.
- Document and formally report all quality complaints monthly, including status and steps taken to prevent re-occurrence (customer complaints, material held in impound, supplier claims, project updates, etc.)
- Develop a robust knowledge of products, applications, and end-use processes.
- Detail oriented and ability to effectively learn manufacturing processes.
Continuous Improvement:
- Write and implement procedures and process flows for job duties and specifications critical to quality.
- Develop control plans for all manufactured and converted products.
- Develop incoming supplier inspection processes and ensure they are maintained for all products and machines.
- Establish and drive improvements to our shop floor Quality Management System.
Required Attributes:
- Professional, Positive Attitude, Team Worker, Computer Skills – Windows Office Programs (Outlook, Excel, Word), Communication Skills (Verbal/Written), Problem Solver, Organized, Data-driven.
