Customer Success Representative

Customer Success Representative

AnalytiChem is a global company founded in 2021 that assists analytical testing laboratories in the industrial, environmental, and materials markets to collect actionable data to optimize their business. Our mission is to enable our customers' science by providing a solutions-oriented and integrated range of products that help them collect their best data.

We are experiencing rapid growth, both organically and through acquisition, with eight companies worldwide and counting.

Our brands include SCP Science, Chem Service, Bernd Kraft, OREAS, Chem-Lab, Northeast Laboratories and BioTRADING and we support customers in a wide range of industries from Industrial to environmental and animal health.

Our team is expanding, and we are looking for a Customer Success Representative.

If you are looking for a dynamic work environment in a fast-growing organization where you can make a difference, AnalytiChem might be the challenge you are seeking.

Job Summary:
The Customer Success Representative will be responsible for managing account generation, quote and order processing while providing exceptional customer service. The ideal candidate will be an effective communicator, both verbally and in writing, and will demonstrate a positive attitude and the drive to tackle challenges. This role requires prior customer service experience, especially in fast-paced environments, and offers opportunities to contribute to the company’s growth and customer satisfaction goals.

Key Responsibilities:

• Account generation, Quote and Order Management: Manage and efficiently process customer new account entry, quotes and orders, ensuring accuracy and timely completion.
• Customer Support: Provide outstanding customer support via phone and email communications, addressing inquiries and resolving issues in a professional and timely manner.
• Liaison Role: Act as a liaison between customers and internal teams to ensure that customer needs are met and inquiries are resolved quickly.
• Collaboration with Cross-Functional Teams: Work closely with cross-functional teams to enhance the overall customer experience and improve service delivery.
• Record Maintenance: Maintain detailed and accurate records of all customer interactions and transactions, ensuring proper documentation for future reference.
• Process Improvement: Identify opportunities for process improvements that enhance operational efficiency and customer satisfaction.
• Product Knowledge: Stay up to date with product offerings and services to provide informed assistance and advice to customers.

Qualifications:

• Experience: A minimum of 3 years of experience in customer service or a related field.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage with customers and internal teams.
• Positive Attitude and Adaptability: A positive, solution-oriented attitude with the ability to thrive in a fast-paced environment and handle challenges with professionalism.
• Conflict Resolution: Proven ability to manage and resolve customer issues or conflicts effectively and professionally.
• Multicultural Experience: Experience working in a multicultural environment is a plus, as the role involves interacting with diverse teams and customers.
• Education: A bachelor’s degree is a plus, though not required for this position.

This role provides the opportunity to engage with customers, solve problems, and work in a supportive, collaborative environment. The Customer Success Specialist will play a crucial role in ensuring that customers have a positive experience while also driving improvements in internal processes.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $17 - $22