What are the responsibilities and job description for the Customer Success Representative position at NEL Scientific?
Customer Success Representative
AnalytiChem is a global company founded in 2021 that assists analytical testing laboratories in the industrial, environmental, and materials markets to collect actionable data to optimize their business. Our mission is to enable our customers' science by providing a solutions-oriented and integrated range of products that help them collect their best data.
We are experiencing rapid growth, both organically and through acquisition, with eight companies worldwide and counting.
Our brands include SCP Science, Chem Service, Bernd Kraft, OREAS, Chem-Lab, Northeast Laboratories and BioTRADING and we support customers in a wide range of industries from Industrial to environmental and animal health.
Our team is expanding, and we are looking for a Customer Success Representative. The role will sit onsite at our brand-new facility located in Bedford, NH.
If you are looking for a dynamic work environment in a fast-growing organization where you can make a difference, AnalytiChem might be the challenge you are seeking.
Job Summary:
We are seeking a motivated Customer Success Representative to manage account creation, custom quotes and order processing among other customer facing activities. The ideal candidate will be a clear communicator, both verbally and in writing, and will possess a positive attitude and a drive to tackle challenges. This role requires experience in customer service, especially in a fast-paced environment. The ideal candidate would have a basic knowledge of Organic Chemistry.
Key Responsibilities:
- Manage and process customer quotes and orders efficiently.
- Provide exceptional customer support through phone and email communications.
- Act as a liaison between customers and internal teams to ensure satisfaction and timely resolution of inquiries.
- Collaborate with cross-functional teams to enhance the customer experience.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities for process improvements to enhance efficiency.
- Stay updated on product knowledge to effectively assist customers.
Qualifications:
- Minimum of 3 years of experience in customer service or related activities.
- Excellent verbal and written communication skills.
- Positive attitude and ability to thrive in a high-paced environment.
- Proven ability to handle challenges and resolve conflicts effectively.
- Experience working in a multicultural team is a plus.
- Bachelor’s degree a plus
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- The chance to make a meaningful impact in a global company.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $23 - $25
