What are the responsibilities and job description for the Customer Service Representative - Email / Livechat Support position at Nellis Auction?
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Customer Service Representative - Email / Livechat Support
Las Vegas, NV
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Description
Customer Service Representative – Email & Live Chat Focus
Key Responsibilities
As a Customer Service Representative, you’ll be the first point of contact for our customers through email, ticketing systems, and live chat. Your primary role is to provide timely, helpful, and professional responses to customer inquiries, concerns, and issues via digital communication channels. Whether helping someone register to bid, answering questions about auction items, or assisting with pickup scheduling, you’ll be a problem-solver and brand ambassador in every interaction.
You’ll support multiple locations across three time zones — including six Nellis Auction sites and our off-site partners — in a fast-paced, high-volume environment where accuracy, efficiency, and tone matter.
This is not a traditional call center role — our focus is on written communication, making this a great fit for those who excel at staying organized, multitasking across platforms, and delivering excellent service through clear, concise writing and problem solving.
Why This Role Matters
For Our Customers:
You’ll deliver a positive, consistent experience with every interaction, ensuring customers feel supported and valued. You’ll live out our Nellis Auction Core Values by helping our customers feel heard, informed, and confident in our process.
For Our Company
You’ll strengthen long-term customer relationships by solving problems with empathy and professionalism. Your service helps build trust and keeps our customers coming back — a key to our continued growth.
What Our Team Loves About This Role
Nellis Auction is a family-run business with locations in Nevada, Arizona, Texas, Denver, and New Jersey — and we’re still growing! We’re on a mission to perfect the auction experience through innovation, trust, and a people-first approach. If you’re energized by problem-solving and thrive in a collaborative team setting, you’ll feel right at home here.
Explore our listings to see what we’re all about!
Requirements
18.00
Apply
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Customer Service Representative - Email / Livechat Support
Las Vegas, NV
Apply
Description
Customer Service Representative – Email & Live Chat Focus
Key Responsibilities
As a Customer Service Representative, you’ll be the first point of contact for our customers through email, ticketing systems, and live chat. Your primary role is to provide timely, helpful, and professional responses to customer inquiries, concerns, and issues via digital communication channels. Whether helping someone register to bid, answering questions about auction items, or assisting with pickup scheduling, you’ll be a problem-solver and brand ambassador in every interaction.
You’ll support multiple locations across three time zones — including six Nellis Auction sites and our off-site partners — in a fast-paced, high-volume environment where accuracy, efficiency, and tone matter.
This is not a traditional call center role — our focus is on written communication, making this a great fit for those who excel at staying organized, multitasking across platforms, and delivering excellent service through clear, concise writing and problem solving.
Why This Role Matters
For Our Customers:
You’ll deliver a positive, consistent experience with every interaction, ensuring customers feel supported and valued. You’ll live out our Nellis Auction Core Values by helping our customers feel heard, informed, and confident in our process.
For Our Company
You’ll strengthen long-term customer relationships by solving problems with empathy and professionalism. Your service helps build trust and keeps our customers coming back — a key to our continued growth.
What Our Team Loves About This Role
- Helping customers and seeing issues resolved in a positive way
- A supportive team environment and open communication
- The variety of questions and challenges keeps things fresh and engaging
- Competitive salaries and strong career growth potential
- Paid Time Off, Sick Pay, Holiday Pay
- Paid parental leave
- Medical, dental, and vision insurance
- 401(k) with 4% match after one year
- Full-time | 10-hour shifts
- Multiple Weekday and Weekend Shifts Available | 6:00 AM – 5:30 PM
- Sample Shift:
- Saturday–Tuesday | 7:00 AM – 5:30 PM Wednesday–Saturday | 6:00 AM – 4:30 PM
Nellis Auction is a family-run business with locations in Nevada, Arizona, Texas, Denver, and New Jersey — and we’re still growing! We’re on a mission to perfect the auction experience through innovation, trust, and a people-first approach. If you’re energized by problem-solving and thrive in a collaborative team setting, you’ll feel right at home here.
Explore our listings to see what we’re all about!
Requirements
- High School Diploma or equivalent
- 2 years of excellent customer service skills are required
- Excellent computer, typing, grammar and livechat skills are required
- Bilingual (Spanish) Preferred proficient written response
- Must be able to lift up to 50lbs, in the event a item needs to be pulled from the warehouse
- Great attention to detail and highly organized
- Ability to multitask, be self-motivated and work in a fast paced environment
- Ability to type 60 WPM is preferred
- Must have outstanding communication, organizational and time management skills
18.00
Apply
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