Bilingual Travel Coordinator

Bilingual Dispatch Coordinator

This is a detail-oriented and highly organized role that plays a crucial part in efficiently dispatching maintenance personnel to various job sites.

Key Responsibilities:

• Dispatch Coordination: Receive and prioritize maintenance requests, schedule appointments, and assign tasks to technicians.
• Communication: Act as the primary point of contact between clients, technicians, and other departments. Provide updates on request status and communicate delays or changes promptly.
• Documentation: Maintain accurate records of requests, work orders, and technician assignments. Generate reports on maintenance activities and assist with tracking inventory.
• Customer Service: Deliver exceptional service by addressing client inquiries and concerns professionally. Ensure client satisfaction by confirming work completion.

Requirements:

• High school diploma or equivalent; additional education or training preferred.
• Proven experience in dispatch coordination, preferably in maintenance or service industries.
• Excellent communication and interpersonal skills.
• Strong organizational skills, ability to multitask, and proficiency in computer software for scheduling and record-keeping.
• Ability to work under pressure, make quick decisions, and knowledge of safety protocols.
• Strong problem-solving skills, attention to detail, and knowledge of systems (Yardi and Monday).