What are the responsibilities and job description for the Client Support Specialist position at Nelson Connects?
Position Overview:
This 6-month contract position offers an exciting opportunity to work in a fast-paced environment as a Customer Service Representative.
Responsibilities:
- Answering and directing phone calls with professionalism
- Processing incoming and outgoing mail efficiently
- Providing front counter coverage, assisting customers in person
- Documenting cases accurately in Energov
- Delivering high-quality customer service while multitasking in a fast-paced environment
Requirements:
- Strong customer service experience, both over the phone and in person
- Ability to multitask and maintain accuracy under pressure
- Proficiency in data entry and case documentation systems
- Excellent organizational and communication skills
- Business casual professionalism in a team-oriented setting
