Intake Associate

You are a detail-oriented and customer-focused Intake Associate responsible for supporting the home health intake process through administrative assistance, patient engagement, and scheduling. Your role is essential in ensuring a smooth patient onboarding experience by maintaining accurate records, coordinating initial visits, and providing excellent customer service.

This position pays: $25.00 - $28.00 per hour

Location: Oakland, CA

Schedule: Full-time, onsite - Temp to hire - 8:00 am - 5:00 pm

What you will be doing:

• Assist Intake Coordinators with administrative tasks, ensuring efficient patient intake and scheduling.
• Accurately input and maintain patient data in Salesforce, Electronic Medical Records (EMR) systems, and logs.
• Conduct welcome calls to newly referred patients, providing an informative introduction to home health services.
• Communicate with referral sources, patients, and family members to gather missing or additional intake information.
• Support initial patient visit scheduling and coordinate with clinical teams to confirm appointments.
• Maintain organized records of patient referrals, admissions, and required documentation.
• Provide coverage in various intake-related areas as needed, adapting to workflow changes.
  
  

What you bring:

• Minimum of one year of administrative experience in a medical setting.
• Strong organizational skills and attention to detail with proficiency in EHR systems.
• Understanding of HIPAA regulations and the ability to handle confidential patient information.
• Excellent verbal and written communication skills for patient and provider interactions.
• Proficiency in Google Suite (Docs, Sheets, Gmail, Calendar) and other relevant software.
• Ability to work in a fast-paced environment with evolving deadlines while maintaining accuracy.
• Comfortable working in a dynamic setting with frequent interruptions and multitasking.
  
  

To learn more about the workplace culture and the position, please apply!

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

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