What are the responsibilities and job description for the Maintenance Scheduler position at Nelson Connects?
Key Responsibilities
- Dispatch Coordination: Receive and prioritize maintenance requests from clients, staff, and other departments.
- Schedule maintenance appointments and assign tasks to maintenance technicians based on skills, availability, and location.
- Maintain accurate records of maintenance requests, work orders, and technician assignments.
- Generate reports on maintenance activities and assist in tracking inventory and ordering supplies as needed.
Additionally, you will deliver exceptional customer service by addressing client inquiries and concerns in a professional and courteous manner, ensure client satisfaction by confirming that maintenance work has been completed to their satisfaction, and handle emergency maintenance requests, prioritize urgent situations, and dispatch technicians accordingly.
