What are the responsibilities and job description for the Quality Coordinator position at Nelson Global Products?
Job Summary
The Quality Coordinator is responsible for overseeing and monitoring the quality of all products and services within our organization. This position requires a highly organized individual with excellent communication skills and the ability to work both independently and as part of a team. The successful candidate is responsible for ensuring that all products and services meet or exceed quality standards, while also ensuring that any customer complaints or feedback are addressed in a timely and efficient manner.
Duties and Responsibilities
- Establish and maintain effective quality control systems and processes to ensure that all products and services meet quality standards
- Monitor and resolve customer feedback and complaints in a timely manner
- Develop and implement quality assurance policies and procedures
- Create and maintain quality related documentation and records
- Monitor and measure product and service performance, identifying areas for improvement
- Manage and coordinate quality audits and inspections
- Directly interface with suppliers on quality issues; including documenting issues and findings with corporate supplier quality, create RMAs, verify inventory and initiate corrective actions or preventative action as needed in NGP's systems.
- Ensure process for checking quality on out going products is followed correctly.
- Ability to check Component and assembled part layout in accordance to prints
- Ability to communicate and coordinate with line/department supervisors/ leadership, rework needed
- Finished goods audits.
- Line Roamer for quality concerns
- Support / Engage in deviations.
- Support Calibration system (inspection, test equipment, functional gages)
- Strong Team Environment skills
- Document and record data collected on inspection forms
- Promote quality workmanship that meets and or exceeds customer expectations.
- Must be able to work in a professional manner with all customers (internal / external) and suppliers
- Assist with housekeeping in the non-conforming area
- Assist NCM area with material handling, inventory, non-standard jobs etc.
- Verify product at a customer's facility
- Procure 3rd party inspections
- Other jobs as assigned
Requirements and Qualifications
- 3-5 years min. experience working in a manufacturing/fabrication environment preferred
- Proven experience in developing and implementing quality control systems
- Quality plans and controls knowledge
- Knowledge of industry best practices and regulatory standards
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving skills
- Able to work independently and as part of a team
- Must have strong computer skills in MS word, excel, power point, mini tab and analytical software
- Must have the ability to execute programs on QA equipment
- Ability to discuss issues with customers professionally
- Detail orientated
