CSR Tier 1: Transfer Agent - Growth Opportunities! (Onsite)

Nelson & Kennard, an established and growing Sacramento based law firm is looking for an eager and ambitious Transfer Agent to join our growing team! This individual will contact consumers on behalf of our clients to start the resolution process of recovering delinquencies. The work will be performed in a fast paced, high-volume environment. The candidate will receive thorough training and resources to succeed in this position with the goal of promoting into higher level account resolution positions. We are seeking enthusiastic, goal-driven, long term individuals who are passionate, take pride in their work and have the desire to succeed. Sales, call center, dispatching, collections, retail, food service or other customer service experience is a plus. This is an onsite position at our McClellan office (Sacramento area near Watt Ave and Peacekeeper Way).

This position starts at $16.50 per hour, with the opportunity to get to $18.00 per hour within the first 5 months. The timeline is dependent on the employee's ability to quickly learn, apply, and effectively execute their job responsibilities.

What sets Nelson & Kennard apart from other debt collectors? Not only do we have an excellent track record with our clients, we also hold ourselves and our representatives to the highest standard of excellence in customer service. We strive to find the best solution for our clients and their consumers while ensuring we act with integrity.

Feel free to check us out on LinkedIn!

The Ideal Representative:

· Excellent attendance & ability to work a full time schedule Monday-Friday (40 hours)

· Experience working in team environments

· Effective communicator (both verbal and written)

· Effective listener

· An assertive and persistent individual

· Should be competitive and self-driven

· Should be able to work in a fast paced, high volume, and goal-oriented environment

Duties to Include:

· Handling a large portfolio of diverse, multi-client, collection accounts

· Managing upwards of 150 inbound and outbound calls each day

· Routing and transferring calls to the appropriate receiving Account Representative or Attorney

· Providing exceptional customer service to all consumers and their representation

Why Nelson & Kennard?

· BENEFITS: We offer a competitive benefits package to fit your needs now and in the future. Including but not limited to: 401(k), Medical Insurance, Dental Insurance, Vision Insurance, Company Paid Life Insurance, Paid Time Off, Paid Holidays, Paid Sick Days, Pet Insurance, Employee Referral Bonuses & more.

· TOOLS FOR SUCCESS: At Nelson & Kennard we offer top-tier training, a thorough learning process , & supportive management to help you succeed.

· UPWARD MOBILITY: Our civil litigation firm has been in business for 36 years. We are on a constant path of growth and offer great career advancement potential. We are proud our entire management has been promoted from within. We believe that the proper growth is organic both for employees and for the firm as a whole.

· DISTINGUISHED RECOGNITION: We differ from other firms we are constantly looking to continue to grow and change by leveraging technology to better service the needs of our clients and our staff. Our firm has won numerous client awards and recognition for our goal achieving capabilities.

· TEAM MORALE: We are not your old-fashioned law firm. We are committed to employee recognition development. We invest in employee centric activities and fun events through out the year to further enrich our staff.

Candidates must pass a criminal background check & 10-Panel drug screening (includes Marijuana) to qualify for hire.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17 - $18