Service Concierge

This position is a crucial role in ensuring exceptional customer service and efficient vehicle maintenance and repair processes. You will be the first point of contact when someone arrives in the Service lane greeting and checking them in! This position requires a combination of strong communication skills, an outgoing personality, and a customer-centric approach. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve. 

What we offer:

• Excellent Health, Dental and Vision benefit coverage
• Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life 
• 401(k) Option with 100% company match up to 6%
• Gym Discounts w/LifeTime Fitness & Carbon Performance
• 5 Day work week 
• 32 hours of paid Volunteer Time Off  
• 40 hours of PTO after 90 days of employment

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer receives the best service experience.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.

Qualifications

• Outgoing and friendly personality
• Great time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.