What are the responsibilities and job description for the Customer Service Representative position at Nelson Mazda Tulsa?
Nelson Mazda is looking for a Customer Service Representative to join our team! We are looking for candidates with a great work ethic, self discipline, excellent communication skills(written and verbal), ability to multitask for long periods of time and a high level of professionalism. We are looking for someone who is positive, joyful, and passionate about maintaining customer satisfaction!
The job duties for this position are as follows:
- Managing the follow up process
- Efficiently using CRM
- Answering phones and booking appointments
- Confirming next day appointments
- Completing daily task sheet in a timely manner
- Assign leads as they come in
- Making follow up calls to make sure our guests had an amazing experience after their recent service visit
Compensation:
- $20/hour based on experience
- 5 day work schedule (including Saturdays)
- Excellent company-sponsored medical, dental, and vision coverage options
- Industry leading 401K with company matching contributions.
- Life Time and other gym membership discounts.
- Paid time off and paid volunteer time off.
About Us:
Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a Company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service.
Nelson Mazda is an Equal Opportunity Employer.
Salary : $20
