Service Customer Representative

Nelson Mazda is looking for a Service Customer Representative to join our team! This position will be responsible for communicating effectively with customers and employees to ensure the best possible guest experience with our team. We are looking for a candidate with a great work ethic, excellent communication skills, and a high level of professionalism.

Job Responsibilities:

• Enhance the customer experience in line with the Nelson Difference.
• Route calls efficiently to the correct departments and extensions.
• Schedule service appointments and answer general knowledge service and parts questions.
• Call outbound service call campaigns in service scheduler.
• Answer customer chats and texts to aid them with general service and parts questions and scheduling.
• Complete customer reschedule requests.
• Coordinate with parts department to ensure parts are in stock for service appointments.
• Communicate between departments effectively.
• Utilize all the tools given to you for effective follow up, communication and production.
  
  
  

Benefits We Offer:

• Excellent Health, Dental and Vision Insurance
• Supplemental Benefits: LT/ST Disability, Cancer, Accident Life
• 401(k) option with company match up to 6% $1 for $1!
• Gym Discounts with LifeTime Fitness & Carbon Performance
• 32 hours of Paid Volunteer Time Off
• 40 hours of Paid Time Off after 90 days of employment
  
  
  

Job Responsibilities:

Provide excellent customer service including:

• Answering incoming calls
• Taking payments
• Helping with walk in customers
• Filling out daily deposit and recon sheet
• Assisting with filtering calls for the Account Managers
• Making payment arrangements
• Reading the notes and entering notes in the system.
• Printing documents for a customer to sign after a due date change or refinance
• Helping to verify insurance and handling wrecked vehicle claims
  
  
  

We are looking for an individual that demonstrates the following characteristics:

• Positive attitude
• Detail oriented
• Strives for operational excellence
• Effective listener
• Has the ability to work independently or with a team
• Must be able to work Saturdays
  
  
  

Qualifications:

• Valid driver's license
• Professional personal appearance
• Desire to have a positive attitude in a work environment
• Integrity to hold a high standard of transparency and honesty
• Ability to work within shifts from 7a-6:30p Monday through Saturday (5 day work week/40 hours)
• All applicants must be able to demonstrate ability to pass pre-employment screening (includes background check and drug screen)
  
  
  

Nelson Automotive Finance is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.