Sr Technical Support(Semiconductor)

Overview:

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas, Hillsboro, Oregon, or Japan for a period of 1-3 months.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Responsibilities:

· Check and maintain equipment within factory standard specifications of system equipment.

· Instruct customers in the operation and maintenance of the system equipment.

· Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements).

· Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.

· Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.

· Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.

· Maintain accurate documentation of activity and provide periodic reports.

· Conduct training for customer personnel ensuring proficiency of service and operations.

· Work with other technicians in the field to troubleshoot and service equipment.

Qualifications:

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

• Requires a Bachelor’s Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 5 years of related experience
• Experience or knowledge in optical, lasers, software, robotics, precision mechanical skills or chemicals is required
• Knowledge of Linux operating system is preferred for operating and troubleshooting the system
• Hands on mechanical skills required
• Hands on experience with electronic testing tools required
• Able to work on equipment alone and work with other engineers as a team player under challenging situations
• Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are a plus
• Customer support experience is a plus
• Must be able to travel and work flexible schedules
  
  

The company will not pursue or support visa sponsorship for this position.