Commercial Manager

Description

As a Commercial Manager you will be responsible for the team that performs all aspects of tire and related service and repair for the Retail/Commercial Tires Medium Truck, Agricultural Tires, and OTR Tires. The qualified manager must provide oversight and guidance to the technicians, ensuring accuracy, efficiency, safety and superior customer service. The manager must also perform service quality audits and regularly check with account representatives to ensure we are meeting or exceeding their expectations. 

The manager must also be willing and able to drive a service vehicle to where a customer is having a problem, and be able to repair or replace their tire(s) as needed. Job duties may be performed at the store location, at customer locations and on service calls (roadside). This position operates in all types of indoor and outdoor work environments, therefore exposure to heat and cold is to be expected. Excellent safety and attendance performance is expected. 

RESPONSIBILITIES: 

 (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Supervision and Training:

• Overseeing and providing leadership to the other service technicians.
• Training new or junior technicians on proper procedures.

Workflow Management:

• Coordinating and managing the workflow in the service area.
• Assigning tasks to other technicians to ensure efficient and timely completion of work.

Quality Control:

• Conducting quality control inspections to ensure that all services meet established standards.
• Addressing and resolving any issues or concerns related to the quality of work.

Customer Interaction:

• Handling more complex customer inquiries or issues.
• Providing expertise and recommendations to customers regarding services.

Safety Oversight:

• Ensuring that safety protocols and guidelines are followed by all technicians.
• Conducting regular safety meetings and promoting a safety-conscious work environment.

Problem Solving:

• Addressing and resolving the more complex technical issues related to services.
• Collaborating with other leads/management to troubleshoot challenging problems.

Continuous Improvement:

• Identifying opportunities for process improvement and efficiency in service operations.
• Responsible for implementing new procedures or best practices as appropriate.

Collaboration with Management:

• Collaborating with management to provide input on service operations, performance evaluations, and team development.

Requirements

• Valid driver's license and acceptable driving record required.
• Basic computer skills, including MS Office and proficiency using computers/POS system preferred
• Effective communication with customers and team members working toward building long-term relationships based on trust and integrity
• Ability to plan and prioritize work efficiently while upholding excellent quality standards
• 2 or more years of supervisory experience
• High School diploma or GED required, a degree in business administration, sales, marketing, or a related field a plus.
• 3 or more years of sales experience, particularly in the tire industry or a related automotive field with a successful track record of meeting or exceeding sales targets.
• 5 or more years of industry experience including familiarity with commercial tires, including different types and their applications, is crucial. TIA certification is Required. 
• 5 or more years of account management experience in managing client accounts, building customer relationships, and understanding customer needs.
• Professional demeanor and attire in accordance with company policy
• Willingness to travel to client sites as well as prospective accounts

We offer:

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career      advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental      Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match